JPs Indian Bistro — Restaurant in Calgary

Wish i could give a zero to this place. The Worst Indian restaurant experience I have had in Calgary. Very unreliable! Do not waste your time catering from this restaurant. Not impressed by the restaurant or customer service. I called this restaurant a month in advance to place a catering order for my mom's surprise 65th birthday event for Saturday September 3rd. The manager or owner KUSHI told me to call only a week in advance to place the order and she quoted me $200.00 for 3 vegetarian dishes for about 35 - 40 people. I called her on Sunday August 28th to place the order and she completely forgot she had spoken to me and was trying to up sell me by telling me its cheaper to order appetizers, naan and rice with the order. I let her know as per our initial conversation you actually quoted me $200.00, she than fumbled on her own words and told me that there was a bit of a price difference but she would still complete the order for $200.00 .. wow so honourable.She let me know I would need to come by the restaurant in person on THURSDAY September 1st to pay 50% deposit NOT ANY EARLIER- I have many witness to back up this conversation as she was on speaker phone. Fast forward to today WEDNESDAY August 31st, 7:30 pm I received 2 missed calls from the owner and a voicemail which I have saved notifying me that since no deposit was made that she will no longer be catering for my event. I immediately called her and she point blank LIED to me saying that because she didn't receive a deposit Monday, Tuesday or Wednesday she would no longer be able to cater my event. I let her know I have proof of our conversation and confirmation that she herself had told me the deposit was due THURSDAY EVENING. The owner is a liar and very disrespectful. If you give a customer confirmation that you will be able to serve for an event, it should be honoured. TERRIBLE SERVICE, ABSOLUTELY HORRENDOUS. Zero Accountability for the fact that you confirmed catering for an event and are just making up a lie to get out of a commitment is terrible customer service. Save yourself, do not order catering from this restaurant. Word of mouth goes a long way, the worst customer service and management. To top it off, I had a family member call the restaurant to let them know how disappointed and how unfair it is to cancel a confirmed order 3 days before an event to which KUSHI said she has now received a bigger catering order for 300 people she has to cater for and can no longer cater for my event and that the difference for trying to quote me a higher price for food was because food prices go up every day ha! Clearly all about the money for this restaurant, no care in the world for confirmed orders. Valuing and caring about customers goes a long way towards the success of restaurants and businesses. Poor customer service is one of the leading reasons customers leave a restaurant with no intention of returning.

I'm also editing my review as I noticed they inputted my name into someone's else review! Very unprofessional, assumptions over other peoples reviews stating an individual is my brother when he is not! Please make sure to check other customers reviews to see how this management team responds - never apologetic and constantly blaming...

They collected double bill for my pick up and make tons of trouble for us to get the refund. Will not recommend anyone to go to this restaurant as the owner for this restaurant has very low credibility, this could mean they can charge you more and but they won't tell you, they can put allergic ingredient but never tell you!

Just to clarify to the owner's comment below. I had to contact my credit card company to get the refund, as the owner was making this too difficult. And here is the full story. When I first called them to ask if they might have accidently re-collected my pick up order, a lady pickup the phone(she is the manager) the answer was yes they did, but she made an excuse immediately saying they could not find me as I left so quickly.(To my understanding they could always find my number through their phone system as I ordered a a pick up order) she didn't even make an apology and made me feel like it was my fault(the owner who replied below implied its our mis communication to pay the bill twice instead of their mis communication to collect double bill from us). So I asked if I can get a refund, she told me their machine could not do credit refund, but she was willing to give me a coupon with the same amount value for their restaurant. I refused as I was a bit upset at that point and insisted on a refund. She said she would have to talk to the owner and get back to me the next day. I waited until 5-6 o'clock pm the next day and no one was contacting me, so I called them again as a follow-up. The owener was able to pickup the phone and agreed to do a credit refund and asked me to come over to do the process(note that the manager on the phone said their machine couldn't do credit refund). My gf came into the store and tried two different credit card and the machine couldn't do it. So I came into the store and asked if they can do cash refund, she calimed they don't do cash refund according to their "store policy", I was really upset at the time and asked If I can speak with the owner. She said the owner has just left store while I just spoke with him on the phone 10 min ago. So I asked her for the owner's number and she refused to give it to me as she claimed she only has the owner's private number. What a joke, I guess I could have made my tone a bit nicer but I just could not handle this any more. This was my worst...

Ate supper here today to participate in our community school's fund raising to build a playground. I have always wanted to try this place and I'm glad this opportunity came today for the reason above!

The place looks nice and clean. Very cozy and lovely ambiance. I loved the comics framed on the walls going to the washroom and the art work in the washroom too. Our server was friendly and gave good recommendations.

The food was delicious. We had veggie samosa, JPs buttered chicken, lamb biryani, and garlic naan! They we're all delicious and flavorful. I also ordered lassi which I haven't had for a long time and it was perfect.

The only thing is, I found it a bit pricey. Also, I like how they used paper bag for pickup and take out orders. But I wondered why they gave us a plastic bag for our leftovers box instead of a paper bag. I wish they eliminate the use of plastic straws too and switch to paper boxes for take out instead of styrofoams.

I'll come back here again for a special occasion or when I have a great craving for Indian food! I'm glad it's in our...