CONDENSING MANAGER - UNPROFESSIONAL TO CUSTOMERS AND WOMEN

LACK OF CUSTOMER SATISFACTION - NO PRICES FOR GLUTEN FREE MENU ITEMS

Let me explain...

They claimed they had a gluten free menu. Very friendly waitress however I asked instead of having a “whole” gluten free Belgium waffle, can I have a gluten free Waffle as a “side” with my eggs, toast and hash browns. She said yes, we can do half a Belgium waffle on the “side”. I enjoyed my brunch and then received a bill close to $28! There was an error on the bill claiming I had ordered 3 Belgium waffles (non-gluten free waffles). I went to the manager about this error, the manager called the waitress (in a rude tone) and without communicating to me the waitress said that she charged me for the 3 waffles because that was what I ordered that was equivalent to half a waffle but that’s impossible because I am GLUTEN FREE and the logic of 3 waffles equivalent to half a waffle just doesnt make sense.

The manager accused me, saying YOU should of known better (as a customer). I said there was NO prices on the gluten free menu (besides the fact). The most condensending, manipulative man, not just to me but even to the female waitress.

I was trying to be nice. I paid and left crying in tears, his hateful energy was very hurtful..

DO NOT GO IF YOU ARE GLUTEN FREE unless you want to pay 20-30 dollars for “breakfast”.

@chinook location