ALO — Attraction in Calgary

Decided to give Alo a try, but I’ve confirmed this is not my vibe. I bought my first sweater online during one of their membership sale events and got a size too big, so I went in-store to exchange it for a smaller one.

When I got to the counter, the staff told me I couldn’t do a direct exchange because it was purchased online and discounted. Instead, I would have to return it and repurchase the exact same item at full price… even though the sale price wasn’t even that amazing to begin with - it was still expensive for the quality lol.

The whole experience felt like I was being shamed for buying their “high-end” product at a lower price as if that meant I shouldn’t even ask for a size exchange. The staff said something along the lines of “You can’t exchange it because you bought this online during our sale - you’ll have to return it and buy the other size at full price” with zero sympathy or effort toward customer service. There was really no need for the snobbish attitude. At the end of the day, you are all salaried employees. Working at Alo does not make you better than anyone else, and definitely not above customers.

Overall, not the best customer service, not the best return/exchange policy, and not the best quality. I genuinely don’t understand why exchanging for a different size had to be such an ordeal. The store vibe also felt off - all the staff came across as cold and a bit judgy. I...

The Chinook Centre Alo is the location I visit the most. The location is great and store itself is nicely laid out, I just wish the men’s section was a little bit bigger but that’s not a big deal! The staff are awesome, I’m always greeted and asked if I need any assistance or have any questions. They are always willing to accommodate and help me to find sizes or items I am unable to find. If I’m looking for a particular item, they’re always willing to hold it for me which is a nice touch. They’ve gone so far as to have an item that was in stock in Edmonton shipped to Calgary! Unlike other stores that can sometimes be intimidating to go into, that is not the case here. Sales staff generally greet me, ask if I need help and let me shop without any pressure or hassle.

Keep it up, definitely my favorite...

The customer service isn’t the greatest especially for what you pay (Chinnok mall) most of the young ladies that work there have too much attitude

Now I just buy online why go all the way there for attitude and most stock ISNT in stock

The only person that was nice was the red head guy who mostly greets you at the front all the other Asian chicks have bad attitude not worth the cost and Alo isn’t cheap by far

I’ll stick to online or just go back to lulu lemon

Edit. Went back after 2 months the staff have changed possibly or maybe they just got better but they did an outstanding job. Very polite very helpful a 10 out of...