Second Cup Café — Restaurant in Calgary

Visit on May 11: I wish that when I ordered my hazelnut cream blend coffee they would have advised me it wasn’t ready before pouring a quarter cup of bottom of the pot coffee and then asking me if I wanted to top it off with something else or wait five minutes for a new pot to brew. Visit on May 13: once again the hazelnut brew was not ready so I asked if I could have a regular coffee with a free hazelnut flavoured shot because they didn’t have the hazelnut pot ready but they charged me for my hazelnut shot😔. Not impressed. **Update--2nd Cup customer service contacted me and offered me 1000 pts if I get a loyalty card or download the app 🤔🤦‍♂️. Why do I want another app for 2 free coffees..why not a gift card via email or mail where no app downloading is required. I like how they make it difficult for me to redeem my 'reward'...they make it easy to NEVER go to 2nd...

The staff here are absolutely phenomenal. My dad has been in the hospital for the last ~3months, and they always remember his face and have his usual order punched in as he walks through the door. It might seem a bit silly as they were just providing coffee, but for us it meant a lot. Coming here always made my dad's day, and having a place to come hang out, other than the hospital room, made his stay so much much better for all of us. Thank you from the bottom of our hearts. The drinks themselves were also always...

This place has really gone downhill In the last few months. There point system has been "down" apparently with no sign of anyone trying to fix it. What a failure considering many of their customers are people who work at the hospital and buy something everyday. Also limited food options at this location now. Nothing but a few muffins and some egg white sandwiches and most of the time they are out of basic supplies like bananas to even make a smoothie. Whoever is running this place needs...