Subway — Restaurant in Calgary

I had the worst experience at this location. My daughter ordered a subway from the mobile app and accidentally picked this location because we had ordered from them before. We were at the SouthCentre mall where we were planning to eat. The moment she placed the order, I called to let them know of our mistake, cancel the order and get reimbursed, but I was told they couldn’t cancel the order because they had made the sandwich already, which was practically impossible. My interpretation of their response: they didn’t want to go through the work of cancelling the order…who knows if they knew how to do it. Even if they had miraculously made the sandwich (with super powers only), they should have cancelled the order after I explained it had been a mistake and I was physically far from where they are located. Unfortunately for them, their dishonest and greedy practice got them to score a sale, but lost a customer for life. I will ensure my friends know of my experience. To Subway company: there should be an option for immediate cancellation from the app for situations like this one. I am very disappointed in the treatment I received and the inability to...

I went there one night to order some subs for me and my boyfriend and my friend also needed the bathroom. The manager told my friend the bathroom was "out of order" then told us she couldn't make us a sub because the bathroom was "out of order" but she was able to make the sub for another dude Who walked in at the same time we did. She was rude as soon as she seen us (she wasn't even going to open the door until she seen a Caucasian guy walking to the door she immediately locked it and said Subway was closed then he came and she let us in) she rolled her eyes and made it seem like we were not human or something. I wrote Subway and complained then the manager had the nerve to say she would give us a free sub and look into this situation. Like I know it, and you know it was you the manager Who was obviously racist and rude. I will never go here again. She was also very rude to a lot of my friends and family Who are...

I usually love subway but this specific location is garbage. The same sub I order at any other subway puts the proper amount of each ingredient but this location cheaped out on everything. I also asked to use the washroom and was told it's out of service but then a little girl came and asked and all of a sudden she was allowed to use the washroom even though no one else was working so how could it have been back in service all of a sudden?? At that point I almost wanted to just walk out and take my business elsewhere. Also the soups of the day were posted and I asked for one but the lady working said she'd have to make more and that takes time and I told her im in no rush then she said they were out of more. I would understand if things were busy since she was alone workimg but there was only myself in line then a little girl with her mom behind me so yeah idk making sure I never go...