The Captain's Boil — Restaurant in Calgary

I am beyond disappointed and disgusted by this location. Let’s take a look at the reasons why.

1. I dined here yesterday, and after about 30 mins I began experiencing the worst stomach ache ever. I thought it was just indigestion or something… but it’s been over 17 hours (I couldn’t sleep from the pain) and I still have the same amount of stomach pain along with vomitting. I just really don’t feel good and hope that this feeling will go away soon. I also hope that this pain is not due to unsanitary handling of the food.

2. After reading some of the reviews to try and find a similar experience to mine (mentioned above)… I found out that they cross contaminate their food with chicken, beef, and pork. That is absolutely disgusting for someone that has specific dietary requirements. What sucks even more is that I wasn’t notified of this by any of the servers. They did ask if I had any allergies without further explanation, but sorry to burst your bubble, allergies and specific dietary requirements are NOT the same thing. I am beyond disgusted and feel extremely disrespected + unaccounted for. I expected seafood to be explicitly seafood… but I guess not here. R E V O L T I N G.

3. The food is quite overpriced for the quality and quantity.

4. The shrimp wasn’t cleaned out (deveined) which extremely grossed me out. Some of the mussels were empty with the shell left behind. There was barely any sauce in the plastic bags which meant bland food. The food quality is just not up to par with other seafood places at all.

5. The servers were so rude and unwelcoming, and for the life of me I couldn’t understand why. I’m an extremely accomodating person, but despite my friendly attitude… they continued to be unattentive + unaccomodating! We asked one of the servers if the captain’s boil sauce could be added on to the vegetable sides…. He literally replied with “NO.” Umm why not? He then changed his mind and mentioned that it would cost an extra $3.00 to add the sauce…. Lol what? You gotta be kidding me.

Whenever I visit the South Common location in Edmonton, the sides ALWAYS and automatically come inside a bag drenched in sauce without paying a single cent for it. But it’s my bad for expecting the same service & quality at this location.

6. The seating arrangement is uncomfortable. It is soooo crowded, there’s barely any privacy or room between each table.

7. The cup of water also had a horrible rancid smell. For a person that’s sensitive to foul scents… it was quite appetite suppressing.

I do NOT recommend this place to anyone at all. I would’ve given zero stars if I could, because that one star is too much for the...

BE WARNED: I am giving it 2 stars as I thought the food itself was tasty and the manager was very friendly... however those were the only 2 positive things from our experience. No one came to ask if this was our first time there nor explained the concept, we had to get up from our table to view the price list set up on a different table, they took a very long time to come take our order and the server didn't ask if we wanted drinks...We had a table of 6 and ordered almost one of each options from the menu. We had no idea that everything would be served in a bag the way you would get a lb of raw food at a wet market (presentation leaves a lot of room for improvement). Perhaps serve the bags inside a bowl. The taste itself was good but some of it is what you call "fresh frozen" meaning it's cooked from frozen...very disappointed and mainly due to the high price for the lack of freshness and quality. We were given only 3 scissors for the 6 of us, the cutlery was plastic along with the bowls we were given so we could share were Styrofoam...lots of plastic involved...very counterintuitive given that oceans are being threatened by plastic. One member of our party ordered corn as a side...this thing was the quarter part of a small corn. When the manager asked how everything was, we told him we were disappointed with the corn and he proceeded to explain that they were out of season and that this was all he could find at Costco. I figure a place like this would get their supply from Sysco or Gordon foods supplier and not Costco... regardless if that's the case and corn is not in season, perhaps don't offer it on the menu until it is. The last nail in the coffin was the 15% gratuity imposed on our bill. This you expect from a higher end restaurant and not a place that serves meals in a bag and uses plastic containers and cutlery. We all felt the service did not earn a 15% tip as it was far from exceptional. While reading other less than favorable reviews I noticed the answer from the owner is the same and only offers a bland resolution. I personally don't need a resolution as neither of the 6 people from our party will not be going back to the Captain's Boil, but if there is a resolution to be given, I hope the owners would place emphasis on the service and real market price of non seafood items, as well as implement changes to reduce all the waste to actually meet the high price with an authentic...

This place is aweful. I'm so mad I wasted my money on this this. My friend as me if I wanted some seafood, I was so excited to try a captain boils. Since it my first time here, I agreed to come as we walked in the mail server asked if we had any allergies which we said no than we were seated. The atmosphere wasn't that bad, within 1 minute a lady server came to take our order, we haven't even looked at the menus, we asked for more time and water. She came back with minutes with the water and ask again in a very inpatient, rude matter. We did not like her. We were still looking at the menu as everything said " market price" but there was no prices. I asked her to give us more time again, she offer no suggestions or recommendations other than the specialthey had which was on the napkins dispenser. She than then cane back the 3rd time within 5 minutes. She was not friendly and you could tell she was faking it. I had to ask her the prices for the captain boils, since we werent so hungry, we didnt want to order so much food. We got the Matey’s seafood feast with clams and shrimp. It was supposed to come with two regular sides which we chose boil egg and corn. It only came with 1 measly piece of tatseless corn that was mush and 1 egg. For the premium we git the sausage, this came with a shrimp basket and fries. The clams abd the shrimp were just heat up, you could tell it was not fresh, it was COVERED in parpkira like the WHOLE sauce was just PARKIRA and oil, not seasoning on any of the food snd you can heavily taset MSG. ALL THE FOOD WAS COVERED IN MSG. It was aweful. The fried rich came and was soooo dry and hard. It was the worst fried rice i every taste, we have to get a to go for it abd the fries and shrimp basket. The clams was half empty shells, which is a rip off, why have us pay such a huge amount for empty shells?? I found the poop was still left on the shrimp, which is very VERY disgusting. It was very disappointing for a seafood boil, it tasted so bad. It was also a very awkward and unpleasant dining experience coming here and I don’t intend on coming back here. If this could get 0 stars I'll give it that. The server, the food everything was a waste of...