Tim Hortons — Restaurant in Calgary

Absolutely terrible experience!!! I m a loyal Timmy customer for over 35 years and never had any issues of any stores. I do enjoy their mobile pickup services which is handy and efficient. Unfortunately, I realized that when I do pickup mobile orders at Bannister road location, the store never has the order ready. I have to line up, talk to the staff about my order, and wait extra time for it to be ready.

I have talked to the manager few times about this matter, however they never take this matter seriously. Just like today while I was talking to the manager patiently for missing my coffee from mobile order again, hoping they could monitor the system closely, one of the female staff rudely interrupted our conversation and just straight up told me to go to another location. I mentioned that other locations always get my mobile order ready in time. They refuse to make any improvements and are just pushing customers to other locations. This was totally unacceptable. How could a staff asking customer go to another store??? They are throwing the business away. I feel so bad for the store owner, as they hired such an uncaring and dismissive staff.

I hope the higher-ranking management can seriously investigate the incident regarding the staff attitude and the process of mobile...

The experience was very awful...The attendant on November 27 7.15pm was very disrespectful and condescending., lacked manner of approach. The manager did not do any better, started speaking thier native language to each other while explaining what happened..I came into the store to make a purchase I stood by the mobile pick up and was waiting to be attended for 10mintues, while customer that came before me was being attended too. I then approached the attendant to ask why I was being ignored and she told me I did not stand at the right place to place an order to which I explained to her that nobody even asked me what my order was even if it was a pickup stand for 10mintues and that's bad service and she said I should stand on the right place next time and even the manager supported her decision. So even if I stop at a mobile order nobody asked me a thing for 10mintues. Very very bad and I won't be visiting that store anytime soon until they get better customer service training...

Found this on my drink this morning. On this photo, you can tell that it is clearly a silicone handle for their iced coffee dispenser. When I went back later today to show them (the actual cup and the actual silicone) they were all pretty shocked because it never happened before and I said it was pretty gross. I think the manager tried to make things better and said “Oh we are so sorry and thank you so much for bringing it back! This is for like the filter, uh the grinder thing. You know that’s expensive so thank you so much for bringing it back.” Well, I do appreciate the manager’s approach, she was nice and all. I could be wrong with the whole silicone handle for the dispenser thing, so I searched up the photo on the left and the photo on the right showed up. 🥴 I think the service was okay, they apologized, replaced my drink and gave me a donut BUT I am hoping that this doesn’t happen to anyone again. Please double check the drinks...