Tim Hortons — Restaurant in Châteauguay

They often have items on the menu that are not available, mistakes in the orders, unprofessional staff. I'm on the road a lot and stop at different Tim Hortons locations and this is one of, if not the worst locations I've been too. We have 3 Tim Hortons in Châteauguay and all three are in my top five of worst locations for the same problems mentioned above. Someone at Tim Hortons head office should look into this. I just ordered a chicken wrap and the chicken was so burnt and hard that you could have sworn it was a cookie inside the wrap. The employee that prepared it didn't see that when he cut the chicken that it was a freaking piece of toast. This is ridiculous, you have one job. If you can't see that this piece of chicken shouldn't be served then you shouldn't be allowed to prepare food anymore. I'm done with this location. They just hire people that don't care about customers, there jobs or the company that they...

Food. For fast food I find it consistent. Sandwiches and good as well as are the treats. All Tim Hortons have moved to a smaller donut in case you haven’t noticed, but pricing has not reduced. Coffee is weirdly addictive.

Service. My experience was friendly, warm, smiley, and positive attitude.

Atmosphere. It’s fast food so what can you expect. It would be nicer if Tim Hortons interior design would move away for the Burger King and McDonald’s style. Perhaps go more like a proper cafe would be nicer.

Cleanliness depends on the manager at the time and the flow of customers.

It’s very sad this place has not invested in bringing in an engineering consulting firm to discuss not if, it how they could install a drive through. And if it’s a lease, demand the landlord as you’re sitting on more volume as many people don’t go...

I love Tim Hortons as a whole. This one was really meh. There was nothing special. Even the food did not match up to the other Tim Hortons. The service....yikes....I apologize for saying this but the staff is just dumb....my friend did not even get changed properly (and they were way off), but they were not only dumb but rude. They all looked miserable in their lives. And the atmosphere was terrible. The area was dirty, 90% of tables had crumbs on them. And this tim hortons is genuinely bad. Not the same goes for Wendy's though. I will leave a review on it when I go there (note: I went there before but a long time ago). And the atmosphere at the Wendy's next door is still terrible. But the food and service are a lot better.

I also highly dislike the fact that they were built directly next to each other, but that is not the...