Pizza Pizza — Restaurant in Cobourg

Went to this location Oct 11, 2023. Ordered the Xtra large take out special. It was our 1st time at this location as we are new to the area. We were served by a a east Indian young lady. Following our order we waited inside the store while our pizza was being prepared. I immediately noticed the women that just served us at the cash preparing a box of Onion Rings for someone else. She was arranging the rings in the box with her fingers. She had not washed her hands before touching the food. Gross!!!! My turn - This woman then proceeded to pick up some garbage on the the floor and throw it out. She then started making my Pizza. Again, she had still not yet washed her hands. Touching the dough. Spreading the dough. Hands in the cheese. Hands in the pepperoni. I finally spoke up and called over the other person working in the kitchen. I told him everything that this woman was doing. He immediately went over to her and told her to go and wash her hands. So so so so filthy dirty. Terrible habits should should never happen in the food industry especially when the customer is watching. When I received my pizza I was told not to worry because pizza is cooked at over 500 degrees and all bacteria will be killed at that temperature. Absolutely disgusting!!!!!!!!! I argued that and said what is she doesn’t wash her hands after using the bathroom? Would that be ok because it’s cooked at 500 degrees.

“This location has lost a customer. I will never go to this location again”

The response from the owner was ridiculous. I will never be back and I will tell...

I got to be honest I’ve been here a couple of times, and I’ve had some great fresh pizza. I understand quality control isn’t top priority but the 20min drive up to pizza pizza was the worst decision I could have ever made. The pizza was literally disgusting….no effort was put into it…it was straight dough. Especially being the fact that I got charged extra for a garlic base to find that there’s nothing under the cheese….but then again we couldn’t see much cheese either. And the fact that it was a three topping pizza and there was barley any meat. Not sure who made my pizza but you definitely didn’t care to try at your job. My $40 would have tasted better in this instance. None the less the other times pizza was nice and cheesy and hot but this time was a serious disappointment….do better who...

Cheap customer service. Rude staff. No value for time. Mostly late. As usual this time too they didnt prepare order in time. I asked for free pizza as was confirmed in the email. Denied pizza.Placed a complaint with Pizza Pizza already. The company agreed to credit the amount for late delivey but the owner would not accept the credit from compnay, neither would deliver the order already prepared (just out of retaliation). Wanted me to place a fresh order at 11.40 pm (out of retaliation, when I placed an order at 10 pm and had guests waiting since 10.00 pm) to be ready around 12 am. Original order was placed exactly at 10 pm. Did not even pick up calls from pizza pizza customer care right in front ot of me and blatantly refused to deliver pizza eventhough the company was ready to...