I had a really bad experience today at Ricky's All Day Grill in Scottsdale Center. Our table encountered a series of hygiene and service issues that left us uncomfortable and unsatisfied.
Spoons were dirty, and when we asked for clean ones, we were given them from another table. The salt shaker was rock hard and came from a table that hadn’t been cleaned yet. We had to repeatedly ask for basic condiments: water, ketchup, and hot sauce. The gravy was chunky and unmixed, not the smooth consistency we expected. A hair ended up in one of the tacos. Ultimately, we did not feel well after the meal.
Overall, this was far from the standard we were hoping for, and it left us regretting the choice to dine there.
Putting it bluntly, as my 8-year-old self once said about this place: "Ricky's bad day grill." If management is listening, these issues need urgent attention to prevent other customers from having a similarly disappointing experience.
Would not recommend in its current state. If you’ve had a similar experience, consider sharing your own review with specifics to help others make...
Read moreI called the restaurant and ask for the manager and he proceeded to tell me that they don’t have DoorDash service that digests says differently and I have my transcripts.
I ordered food for my family at 1 pm on Saturday June 30. I order through DoorDash. Currently I am not mobile. The Dasher was dispatched and I followed him on my phone. 30 mins later he’s still waiting to pick up my order. Thru cancelled the order on means the dashe door dash called me and apologized and gave me a refund and $10 credit. Meanwhile I called Ricky’s @ 8985 152 St, Surrey, and asked why my order as cancelled. The answer I got from the person who answered the phone was “when we get busy we don’t bother with DoorDash orders”. That has me furious. The next day rhe mags get called me and I explained it. She pretty much called me a lair. She said I don’t think my staff would say that , I will have to check with my staff and get back to you. That was July 1. . I filed a BBB complaint against this restaurant. The thing is I have never eaten or ordered from Ricky’s. Now I...
Read moreWe went here on August 29th for dinner. My family and I very disappointed with our service. The restaurant only had 2 tables besides ours so it's not like it was busy. My mom asked our waitress, Ashlie, a question about a meal on the menu and she made a face while answering. She looked at us like we were less than. Ashlie did not come up once to ask how our meals were or if we needed anything. When she saw that we were done she came with the bill instead of asking us if we wanted anything else. She walked over to the table behind us several times and every time she did she would walk past us as if we didn't exist. She asked the other table if they wanted anything else to eat etc. and initiated conversation with them as well. We were the only people of color there so it makes me think that she did it solely because of that. I felt completely disgusted by her actions. My family and I went to Ricky's after at least 10 years or even more so to be treated like this was heartbreaking. I will never come back and I'll be sure to tell everyone I know how we...
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