McDonald's — Restaurant in Dieppe

9 times out of 10 you are missing something if you go through the drive-thru but last night though was my first time receiving poor customer service.

I realized I forgot to add something to my order. I saw the line behind me and asked if they could add the items or if they wanted me to come back through. The girl at the window huffed and puffed at me and rudely asked me what I wanted. Because her attitude startled me, I asked for 2 McChickens instead of Jr Chickens. She hollers out with an ignorant/huffy tone to add the burgers to the order. When she gave me the total I realized my mistake...now she's REALLY ignorant about it. Waving her arms and the whole bit. She then snarks at me twice if I'm sure that's what I want and hollers, huff "it's jr chickens NOW apparently". She tells me to pull up.

The manager comes to the car with my add on and I apologized and explained what happened with my last minute order and how I offered to go to the back of the line, but I told him he may want to reconsider who he puts on the window because regardless of the situation, how busy she was or how bad a day she may be having, there's no reason for bad customer service or for her to be ignorant to customers (and she WAS ignorant). He told me I wasn't the first...

This is one of the upgraded McDonald's with fully automated ordering stations, though you can order in person too as there's staff at the registers as well.

I think ordering face to face might not be as fast and accurate as at a store with staff used to doing it all the old way, and this isn't the place with the most friendly atmosphere compared to some other fast food restaurants, including other McD'S, but honestly if the human interaction of my job was half taken away by a machine and most of it remaining would just be calling numbers and handing trays and bags, I'm not sure I'd have the passion to smile all day, every day either. Plus it's a super busy location. And it's Mc D's, those jobs are thankless unrecognized hard work and I think we should be more understanding of fast food workers in general.

That being said, my orders have always come out fast enough and accurate, I personally love ordering on the kiosks as it's a lot less stressful and you can really customize your order without feeling weird or annoying. Inside is fully renovated and modern looking so it's nice to eat there as well. Still a McDonald's but it's miles away from old,...

July 9/19 between 4 to 430am drove to drive thrue and was told shift change and cannot be served and ask just for a COFFEE and he said NOPE, July 10th called at around 5am and asked if they are serving at that time and said yes and told him not sure if I drive there I'd be served, so drove there and asked the guy serving me if it was him yesterday because i seen his name tag Giomme or something like that and he told me I'd have to " GET OVER IT" which made very upset, not worth going there again. Also ordered 2 egg mcmuffin with sausage and got home having just sausage in my mcmuffin called and they took my name and address and told me they'd mail 2 coupons for a free meal and called again 3 weeks later and said oh yes we see your name so i was told 2 to 3 days I will receive the coupons and it's over 2 weeks now. Not very pleased with this McDonald's on Paul St. I believe it's verry un-professiomal never experienced this in over 30yrs hope the owner can inprove this place because they will loose more cutomers if not already and I'm one of...