Java U — Restaurant in Dorval

Stopped by on our way to our flight, and took around 25 minutes to get a Chai Tea Latte. It's badly organized, where they had two people on cash taking orders, and one person running between food and making drinks.

He even asked one of them to help him catch up on drinks, and the person on cash told him that it's "not his problem" in front of customers... Wow.

They have no ticket system or names either, so they were sending our drinks out of order, and we finally asked for ours only to realize they'd lost it and were busy making orders for people who already left, but no one took the receipt so they thought they were unmade.

Very ride staff, and it took another two reminders for them to make it... Only for them to half make it, then come back to us to confirm what we wanted, as they forgot it was Chai Tea.

Would never go back again... The Latte was okay, but I'd rather give my business to a place that cares...

As an experienced barista, I was honestly horrified with my visit to this place today. I don’t normally write reviews but the practices of this place were a bit concerning.

The only steam wand on the machine had a thick layer of crusted, burnt milk on it (it’s supposed to be wiped down in between each use - what about people with dairy allergies?). It honestly looks like it has never been cleaned.

The barista also left the milk steaming unattended while she went to go make other drinks and it all boiled over, she then separated the burnt, bubbly foam with a strainer and poured the remaining milk into my cup… I attached a photo of my $5 “latte”. Milk needs to be steamed to a certain temperature to avoid scalding, and a latte is also supposed to have foam… The espresso was watery and under extracted and the drink was just awful.

Avoid this place at all costs if you care about...

There really needs improvement with costumer service. There was one person ahead of me and I was in a bit of a rush to catch my flight. Was wanting a tea. I waited 10 min. The one worker was just talking to his coworker about his break. I had mentioned after five minutes I was in a bit of a rush politely. He was unsure on what their product was or how to make a tea. Seems like they need better training. Especially In a fast paced environment like the airport people are trying to catch planes. He then proceeded to mock me because I was getting a bit flustered by how long it was taking him to make the tea and I had told him I was in a bit of a rush. I wasn't rude and said thank you. I really hope they get proper training there because it was a horrible experience. I've worked in coffee shops so I know what it's like to be on...