Craig Street Brew Pub — Restaurant in Duncan

I had come in for lunch this past Saturday while I waited for a vendor to return to their booth over at the farmer's market. I was greeted promptly and was told I could have a seat wherever I liked. My server came over dropped off menus and took my drink order. I wanted to try the special that day and it was a grilled cheese burger. My server took my order and in about ten minutes I had my burger, fries, and gravy. However after the server left the table I noticed my burger didn't look right. I had my fries and gravy while I waited for the server to come back to do the standard quality check. I had explained I ordered the special but got a grilled chicken burger instead.

To be completely fair I could see how someone could miss hear something like that and my server admitted his mistake and offered to have the order remade for me. I politely declined because I didn't want to wait again and I hate seeing food be wasted. I ate the grilled chicken burger and it was fantastic, perfectly done and not dried out to a piece of jerky.

After I was finished, my server came around and apologized again and asked how my meal was and I said it was excellent. Then he came back with my bill, before I could say anything he took 50% off the bill without me asking. To me THAT is what good customer service is about. Would I return again for another...

Terrible service!! If you want to be forgotten about the entire time and treated indifferently go here with all your friends.

They took our number incorrectly told us they would call is IF there was a table, we waited 40 minutes before asking where we were on the list and by this point they were letting people walk in and seat themselves.

They said they couldn’t get ahold of us all the while they were calling out at the front door to other parties and totally ignored us waiting there. When they seated us, they put us in this no mans land mezzanine between floors where it took another 20 minutes for our server to be found and to take our drink order.

We basically waited anywhere between 20-40 minute between each round of service. Our server kept saying I’m sorry I forgot about you and then would run off clearing half our dishes and leaving all our cups to pile up on the table without asking us if we wanted anything else.

At one point we had to walk to the bar to ask where they were and the bar staff didn’t even know.

Not a place I will take myself, friends or work parties again! If you want to spend well over three hours to have two and a half rounds of drinks and food and be dismissed by all the staff minus the nice people who brought our food then go...

My new inlaws and I came for dinner after our wedding. I had a suspect beef dinner and got terrible food poisoning by midnight. Been in bathroom for 14 hours. So I can't spend the last day with my inlaws b4 they leave the country. I have my food safe level 1&2 and I am a Red Seal Cook. Braised beef and sides were likely cooled incorrectly. Dinner wasn't hot or very good but we had waited an hour so I ate the edible parts. We looked up online their last audit by Health Authority and cooks had cooled food incorrectly. I really hope you throw out your braised beef, mash, rst veg and terrible red sauce. Start a new batch and make sure your cooks/prep cooks have renewed their food safe and actually use the education also. I will never return and pray no one goes through this at your bacteria ridden death trap. I noticed online there has been other complaints about cold food. Take this seriously!

5 months has passed. Just wanted to give an update. The Health authority said they would school CSBP on how to handle food safely. I was never contacted for an apology or refund. Also, my husband had tried 2 bites of my meal and he was in the bathroom as well with milder symptoms. So congrats on integrity in business and food safe education for your...