Romeo's — Restaurant in Duncan

Tonight I was visiting a friend who decided to order pizza for dinner. She called Romeo's and asked me to pick it up.

She requires gluten free pizza crust and, when she was making the phone order, I definitely heard her specify one gluten free and one regular, several times. She has celiac disease and requires gluten free. If she eats wheat gluten, like in a regular crust pizza, she gets very sick.

When I picked up the two pizzas at Romeo's I asked which one was gluten free and was told the pizza box was marked GF.

It wasn't. When I got back with the two pizzas both pizzas were regular crust and there were no markings on the boxes.

My friend called Romeo immediately to ask for a GL pizza to replace one of the regular crust pizzas we had been given and was told we had to bring back both pizzas in order to get a gluten free replacement. That was impossible because I had already eaten about half of the regular one.

The Romeo's staff made a major issue of "we're not in the business of giving out free food." In this case, they should have rectified their mistake but the Romeo's staff gave us some major flack on the phone before finally agreeing, very reluctantly, to replace one of the regular crust pizzas with a gluten free crust pizza.

I had to drive back again to pick up the gluten free pizza. While at Romeo's the staff told me that my friend had not specified "gluten free" when she ordered the pizza. She had, several times; I heard her do it.

Romeo's staff denied they had made a mistake and seemed to think they were doing us a major favour by rectifying their mistake.

After all this the pizza was merely average. There are definitely better pizzas available in Duncan.

After tonight's experience I won't be going back to...

Super friendly customer service. From ordering to picking up. The service was fantastic. However, the food is lacking in flavour and taste.

The chicken wings were dry, and sad. We had honey garlic and sweet Thai chilli wings, which we were super excited about and the sweet Thai chilli wings had zero taste. Just plain chicken wings, either someone forgot to do their job or those are the weakest wings we’ve ever had. Now let’s get to the pizza.

Maui Luau- This pizza was loaded up. It had a great crust, and decent taste. However, it lacked the teriyaki taste which they claimed it would have. But a an alright pizza.

Meat lovers- This pizza was the one I was looking forward to. Nothing beats a delicious meat lovers pizza, while watching the final series of the Stanley Cup. This pizza however, fell short on what a meat lover is. The Italian sausage was weak in that beloved sharp kick it should have. Not sure what kinda of pepperoni they use. But it made me think that they don’t know quality when it comes to ingredients.

Pepperoni- We ordered the this pizza because it’s my mother in-laws favourite pizza, and to me it tells you a lot about a pizza place. If they make a solid classic pepperoni. However, with great disappointment. This pizza was beyond greasy and they most have used the same pepperoni as the meat lovers cause it too was bland.

For the cost of what this place charges for pizza and wings. I would avoid it and spend your money at a papa Johns or even a panago’s. You’ll get way more quality for your money. Will not be...

Went there today. Haven't been in a while. Used to go as a high-schooler 30 years ago.

We were out for a carb-load prior to a big ride tomorrow so I ordered spaghetti and meatballs. Waitress clearly got the order wrong because I got meat sauce but no meat balls. So I called over a waitress and explained who then brought me two meat-balls, the amount of meat balls for an add-on but not the three meat-balls with the menus item. When I explain I'm told "the kitchen says only two meat-balls are normal" but that's not what the menu says.

the menu says : Spaghetti & Meatballs Signature meat sauce, three house-made meatballs & asiago cheese

So I told them take the meal back and I'll pay for it. They come back and say, as if doing me a favour, that the meal has been deducted from the bill.

That's it. No real explanation or attempt to make amends, no "we're sorry but we hope you'll come back". Just made to feel like an unreasonable customer. Our dinner was ruined, I still left a tip, but I'll never be back and I'll be sure to spread the story.

And by the way, the spaghetti looked hard, but i never tasted it. If i could give zero stars I would, but I have to give them one. Poor service and total apathy from...