Subway — Restaurant in Duncan

Went here on my camping trip. You ever ask for plenty of something and don’t get it? Not this place! “Subs made just the way I say”. Some people at other locations just don’t pick up on the little details and maybe it’s a language barrier, or maybe they’re cheap. My sandwich was loaded with tuna from the get-go this time though. I asked for plenty of onions and what did I get? PLENTY of onions! (Don’t judge). When I requested lots of Parmesan, I got a nice faaat blanket of Parmesan. It was so loaded the guy had a struggle to close the sandwich but he pulled it off. They also placed the cheese on in the proper orientation (which seems like common sense but many sandwich artists don’t get that). Easily my best subway experience. Maybe I’ll come up from Victoria just to go...

Austin is a good staff member at Subway Duncan BC. I had telephoned this location as it was next to impossible to submit a survey as I spent over 48 hours waiting and waiting in trying to log on to the survey. I kept being delayed as the icon was continuously revolving clockwise and so I called the restaurant about this malfunction and then was instructed to come in for the free fountain drink as a reward to doing the survey online. Austin, the staff member was a pleasure and a professional in resolving the company's glitch to do the survey online. If only Rupi, the manager, was like this.Two stars for the glitch but 5 stars for the service by Austin. Thanks very much and Happy...

Absolutely horrible customer service!! I ordered extra cheese on my sub (got it for pick up might I add so I couldn’t watch them make it). By the time I got home to eat it there was absolutely no cheese on it at all. When I called back I got told to call back 7 minutes later. Okay that’s fine but they don’t answer their phone had to call 3 times for them to answer. When they finally answered I got told I can’t get a replacement blush or even give me my money for the extra cheese back. They insisted that I take 3 cookies as a curtesy for their mess up. All I wanted was to have cheese on my sub or my money back for the extra cheese...