Domino's Pizza — Restaurant in Edmonton

Everything was horrible about this Dominos. FIRST, when the delivery guy got here and we’re paying, the debit machine wouldn’t accept our cards- all three of them. So he took our food and went back to their store.

I was 100% sure it’s the machine’s problem because I literally just bought food from McDonald’s using the same card. So I reordered my food from the app. A staff member then called me and rudely stated that they’ve been using that machine since the morning. He then proceeded to say that they’re cancelling my second order.

The delivery guy came back with a different debit machine. This time, our payment went through and the delivery guy gave an awkward laugh. It was frustrating how the staff acted as though we just didn’t have money to pay for it and the guy on the phone was so rude. Next time, check your machine before going out to deliver food. And don’t act all high and mighty when it is your fault why the payment didn’t go through the first time.

SECOND, as I was really hungry because they took our food back to the store while they get another debit machine, I didn’t say anything when the delivery guy still gave himself a $5 tip (even after their mistake and the rude staff from the phone). When I got back inside, I was so excited to open the pizza and eat only to find a bug in it- a moth. I don’t know if that’s intentional because they had to go back or if that restaurant is simply unsanitary, but that ruined my appetite. That was straight up disgusting.

TLDR: this restaurant doesn’t make sure their machines work and are rude to customers when it is their fault; AND...

Dominos is the number one pizza place on the planet. I ordered the Hawaiian "Feast" pizza that promised succulent pineapple and slices of ham topped with an extra layer of cheese. When I think of a feast, I imagine a lot of food, possibly a mountain. I wanted to regale my friends in telling the story of the feast pizza for the months to come. I was expecting enough leftovers to last me 3 days, possibly 4, otherwise why would you call it a feast?

I picked up my pizza and handed over $41. It seemed a lot of money for a pizza but I wasn't worried. This was a feast!

I popped open the lid. It was an underwhelming experience. When someone says extra cheese, it should be evident. I wasn't sure if there was cheese on the pizza. There was a very large crust. Hmmm, perhaps this is a crust pizza.

However, the main reason I ordered the Hawaiian was because I like the taste of ham with pineapple. Kinda of a smoky sweet flavor. The key ingredient is pineapple.

I had no idea that the price of pineapple was now the same as truffles, which would explain the lack of pineapple. I counted some tiny pineapples, and I am no feast expert, but I was certain that these tiny cubes of pineapple are not a feast. This was a ham pizza.

Save your money. The feast...

Store did not accept a coupon that clearly said "any feast pizza for $10". They said that the offer is only for 12" only. Nowhere on said coupon (back or front) did it specify the pizza size. I asked to have the coupon back to complain to Domino's Canada, they denied to give it back. I asked if I can take a photo, they said no! I filled a complaint on Domino's Canada website with all the details, 4 days later no reply! I private messaged them on twitter, they replied 3 days later asking for details about the order??? which I already sent them by email 3 days earlier! In short, both franchisor and franchisee failed miserably at addressing my complaint, providing an explanation , an excuse, an apology, or a resolution. Does Michael Curran/CEO knows about that breakdown in their complaint process and the incompetence of whomever is handling their social media account and customer service emails? probably not. May be someone would tell him that his people take 3 days to answer a private tweet, and his customer service email don't...