McDonald's — Restaurant in Edmonton

Not really sure what to say I really don't like writing bad reviews however I believe the cleanliness should massively be improved. Approx. 80% of the restaraunt was empty; there were a lot of empty tables but all of the tables were filthy. It was a massive turn off to want to sit down and enjoy a meal with crumbs, stains and dirty seats. I was afraid of our food touching the tray, I'm sure the trays were not cleaned. Our drink cups didn't have the right size lids stocked by the machine, I went and asked for some only to be smiled at and ignored while they were working behind the counter. After receiving our food, there were no napkins given to us, and when we went to get some by the dispenser it was also empty. I asked for some again from the counter and was told to grab some from the empty dispenser (I kindly advised them there were none). Food - well the cheese made it half way to the burger so that was good... my bun was missing a peice. I was so hungry I didn't want to bring it up and to be honest I didn't want to think about why the piece was missing. Ambience - not great. It is cold out so I fully respect establishments that allow people that may not have warmth to warm up - but at least if they respect your establishment and other patrons. There was a female yelling in the corner eating a giant bag of chips. I understand they are busy with drive though but I think you should have enough staff to clean, maintain and manage your establishment. Didn't feel very well after eating but that could have been from general concern of this meal and the establishment. Took about four hours for the food to propertly settle. We've been to this McDonalds many moons ago having lived down the road... you can definitely do better. Wishing you the...

I came to this McDonald’s to dine in. I stood at the counter with no one even bothering to take my order for 5 minutes. I finally asked someone “can I order from the register?”. The girl was mopping the floor and wearing NO gloves. She looked annoyed and bothered. She was a high schooler, wearing a hijab and a blue McDonald’s tshirt. She didn’t greet me or interact with me at all. I asked if I can have fresh fries and she mumbled “yea”. She proceeded to walk to the fryer and dump out a basket of fries that was sitting there for awhile. She served me with dirty hands that she was cleaning the restaurant with, without wearing gloves. She gave me burned, dried out fries. They were dark and overcooked. She handed me a drink cup, touching the top of the cup with her dirty hands that she touched the filthy mops with.. The restaurant was packed by the time I sat down so I didn’t want to take the food back and stand in line and leave my things unattended at the table. I ate which ever fries weren’t totally dry and hard. When I finished my burger, I took the fries to the counter to show the manager. I asked “can I talk to your manager? I want to show her something?” A Filipino woman said “I am the manager” but she was wearing a blue tshirt and no badge that said manager. She kept apologizing and I said “it’s not your fault, but please train your staff to be more careful and clean their hands before touching food. They could poison us!” She offered a coupon for a free burger but I never want to eat here again. They are unsanitary. The restaurant was full of garbage and trays full of food left on tables. The floor had food all over it. I would never go in here again and if you care about food poisoning, you shouldn’t eat...

May 22, 2025 Location: McDonald , 104 Avenue and 116 Street

I am writing to express my disappointment and frustration with the service I received at your McDonald location on May 22, 2025. I visited your restaurant at approximately 4:12 am to order a caramel latte. I attempted to use the drive-thru, but due to the height restrictions, I was unable to take my large pickup truck with arrows through the window. I parked on the other side and explained my situation to the staff, asking if I could receive my drink quickly at the window. The staff member checked with the manager, and I was told that they would hand out the drink at the front window. However, the staff member later informed me that they were cleaning their machines and it would take 15 minutes. I was surprised and disappointed that they didn't mention this earlier.

To make matters worse, the manager, XHE, approached me and stated that my payment hadn't gone through and that they did not approve my order. I showed them proof of payment, but XHE made a comment to the staff member that I was a "regular complainer," which I found unprofessional and hurtful.

I have had a better experience at Tim Hortons locations like the one on 111 Avenue, where workers are allowed to order at the window during Night Shift . It would be beneficial if this location could provide similar accommodations for customers with large vehicles.

Thank you for your attention to this...