McDonald's — Restaurant in Edmonton

As a mother watching at the front counter, I have seen a tall ponytail lady who is Asian, I believe is Filipino, yelling at a young girl who works there. As a mother, I can not tolerate this type of behaviour while waiting for my food. It upsets me that an adult will shamelessly yell at a poor young girl for not addressing her shift was over? As a supervisor and boss myself, that behaviour should not be normalized. She was yelling at her in front of employees and guests. Even as a supervisor myself, it is your job to know when crew members are done their shift. They do not have to inform you, especially during rush hour. Even my son was shocked and frightened by her behaviour. I noticed her name tag said, Kimberly and I heard her mention her name while ordering from drive thu. Shame on the management for hiring a disrespectful lady like her allowing to yell at a young girl in front of people. Shame on Kimberly herself for thinking she has the power to talk down on a younger individual who forgot to tap out and inform her she was leaving. It's about respect and understanding. If she does not hold those two characteristics, neither will I have those for her. There is no respect in her personality, nor do I hold any respect for her. It is not fair she could not understand the fact she had to leave due to an emergency. Her fake high pitched, sassy voice shows her true colours. The way I watched her go back and forth complaining everything was not good enough for her. I walked up to the young girl asking her if she was alright, and she was shaking in tears. She was rushing to leave because her cousin was hospitalized and got into a car accident. I offered to buy her a drink to calm her down, but she refused since she was in a rush. After witnessing this disaster, I believe this Kimberly staff member should be fired and revoked her certificate as an employee. There is no respect and no sense of dignity from this woman. If I had been there, I would have confronted her immediately and told her to leave the kitchen because of the way she treated the young girl. If I witness this Kimberly lady doing this to ANY OTHER STAFF THERE WHEN I VISIT AGAIN, I will file a report and report this to the general Manager of Mcdonald's. I lost respect for staff workers at Mcdonalds yelling at younger people shaming them for no good reason. I recommend not buying food here because the staff is disrespectful to young workers working hard to earn money to pay debts in school fees. Knowing she looked Filipino, I have to say they think they are higher than others. It's genuinely disrespectful that she yelled at a crew member like that and embarrassing for me to watch. The lack of understanding, empathy and respect this Kimberly lady has is concerning. I have no idea why a management would hire someone with this rude and disgusting attitude—shame on Heritage Mcdonald for allowing this to happen. I will forever remind my son to treat his future workers with respect and never let him think of himself as higher than others. I hope you remove this Kimberly lady from the management to avoid further disappointing...

There is such a degree of pure unintelligence attached to the employees of this particular McDonalds. These staff are some of the most incompetent people, let alone employees. The drive thru lady on the morning of Sept 21, 2025 should be fired just for not picking up their feet and dragging them like a fool and walking painfully slow to deliver food from the windows because, God forbid they actually have prepared food.

I would love to solely blame the people I come in contact with, but it definitely starts with management and leadership. What level of unequivocal stupidity is running this establishment that they have absolutely no concept of how to train their staff. Get rid of the manager, bring in someone who is efficient and effective at running an establishment. Filter out the candidates and bring in somebody who has the capability and not just a wish.

Tell the staff to hurry up. It's fast food, not rocket science. The buttons on the screen don't change, it shouldn't take 5 minutes just to continue to repeat my order because the staff either cannot hear, are not listening, or still cannot operate their ordering screen.

And when people pay for food, let's actually make it properly!! While waiting 10 minutes for a sausage and egg mcmuffin and a coffee, someone pulled around the drive thru and threw their drink at the building while yelling, "THIS SUCKS". Quite frankly, I'd love to echo this sentiment because the coffee this morning was made so poorly, it deserved to be thrown at someone. But at some point, we have to crank up the competence, you cannot even order your coffee properly because you're either waiting sooooo long for the employee to punch in the order, and then you're waiting too long, or constantly asked to pull to a different window that you forget part of your order.

Fire management; bring in someone better who can actually do their job; and train your staff to do something. Anything. Regulations say I will get banned for hate speech, but long-term Canadians know exactly why there are this many complications in Canada now. We just have to do significantly better, as I understand why others are throwing their drinks at...

I usually wouldn't take the time to write this but I feel the store manager of this location needs to see this and begin to take into consideration the consistent complaints and genuine concerns. This is my 2nd time in 2 weeks and a very simple order seems to be a difficult between cashier and supervisors. My usual order is tea and muffin combo, all the other locations are able to punch in the order correctly. Your staff at this restaurant always overcharge by putting the items in separately. The first time I corrected the supervisor who had taken the order, his response was that combo deal had ended the day prior after realizing he didn't know what to do. I told him I just ordered this a few days back and its been a regular combo deal for some years now. Another cashier came by and she also was clueless. I was persistent that he ask someone else to which a manager came by and apologized stating I was correct and that they would be trained. Today, I went through the drive thru and made the same order. I had hoped that their staff would have been adequately trained since then. Again, I was met with a higher price for the 2 items. I told the supervisor/team lead that was not the correct price as I was being charged per item versus the combo price. She went back to the till for some minutes and came back with a 5 cents difference. I told her again that was not the right price. Her response was that this was a new location so the combo code hadn't been updated into the system and she would inform the manager. She instead removed the tea and charged me the price of a small coke. Who is going to believe that response? I noticed how fast this location was build, which isn't a concern but if you (store manager) want to gain profit make sure that you are taking the necessary time to train people (not express training) so that they are competent and efficient in doing the work. When developing your greatest asset in this case your staff and customer service is a priority, the money will follow... trust me! I hope the executives take note and changes are met as soon as...