Original Joe's — Restaurant in Edmonton

• Beware of this location if have severe allergies or food limitations*

I am vegetarian and gluten free (I know Im insufferable) and I ordered Brussels sprouts no bacon, but there was still pieces of bacon hiding in the appetizer. For me its no big deal, because I'm not allergic to meat, but i can’t imagine if this happened to someone who didn't eat pork for religious reasons. Still, as a vegetarian, I don’t want to have meat in my meal.

Next, I asked if I could get one of the vegetarian burgers made gluten free, and the server said yes.

Midway through my meal, the manager came by to apologize for my appetizer. Because of that incident, I wanted to triple check that the burger I was eating was gluten free.

The manager left and the server came back and said she forgot to check if it was actually gluten free, and the burger was actually not gluten free. It had the symbol on the menu so I mean we probably both assumed it was.

At the end, the compensated both the Brussel sprouts and my burger, and they gave us a $25 dollar gift card, which is all very appreciated.

While they probably deserve a 1 star for all this, the service was great and they did all they could to make it all up. I’m writing this because although my gluten allergy isn’t as moderate, there are some individuals with severe gluten allergies who would not be fine. Or religious people who can’t have bacon. I think they need to have a more thorough allergy procedure for a place with so many gluten...

First off, let me tell you that I have been going to this location often weekly pretty much since it has opened and I have recommended it to countless people over the years but it seems like this place has gone down hill very fast in just the last few weeks. And then last night I went with my wife and friends to watch an oilers round 2 play off game. The place wasn't that busy (less than half full believe it or not) and the service was horrible. The waitress was nice and everything, but I had to flag down random staff on several occasions to ask for our server who we hadn't seen in 15-20 minute chunks, and even then I had to ask twice a few times and this is after we told her we would be ordering food and drinks throughout the evening. They also stopped their wing deals. It used to be 45 cents each. But now its half priced wings, and all the plates we ordered had 9 wings, for $8.00, so if you do the math, thats 89 cents a wing. But get this, the dipping sauce and two veggies are included! The wings were also way smaller than usual and there was hardly any sauce on them. Extremely disappointed. We ordered some food as well off of the regular menu and it was good, but you could tell it wasn't the same as it used to be. So in conclusion, I will not being going to Original Joes in the West end anymore and would not recommend it to anyone...

Myself and two friends went for lunch at this Original Joe's location on October 12. I ordered a marguerite pizza, and my two friends ordered standard lunch plates. While there were less than 20 people in the restaurant, our order took over a half an hour to get to us.

Upon taking the first bite of the pizza, it was cold (room temperature at best). I informed the waitress of this, and she apologized and offered to make a new one. Given the fact that we were already significantly delayed due to the poor service, waiting for a new order was not an option, so I asked her to microwave it, which she did.

The manager came over once I had received my re-heated pizza, and asked if it was hot enough – it was. She apologized for the cold lunch, and said they had made a mistake in the kitchen and it had sat too long (I had long ago figured this out). At no time was there any offer to compensate me for the poor service or the cold food, nothing at all. Poor service, cold pizza, and no compensation whatsoever.

This was my second visit to this location, as I work nearby, and it was my last, as the service was painfully slow on my first visit as well.

So, if you are looking for slow service and cold entrees, this is the place to go. If you are seeking otherwise, I suggest you give this OJ’s...