Subway — Restaurant in Edmonton

I’ve been going to this location for the last 6 years. Amazing staff and service. Once I even able to have a conversation with the owner of this location. But last night I had terrible experience, am in this location 3 times a week for the last 6 years. Last night there was a note in vegetable area of the counter (the vegetable is not fresh), I asked the associate how old the vegetables they are serving, and when I looked at the vegetables I was disgusted because it’s all in bad condition (saggy and gross), the spinach looks moldy. In a nice manner I asked the associate why are you still serving the vegetables? The response I got from the associate was (my manager told us we can still serve it). I responded in a respectful manner, it’s against your company policy and city food safe guidelines and policies. Then the associate responded in an aggressive manner to me, (you’re rude and you should get out of my restaurant). This happened infront of all the other customers inside the subway restaurant. Am shocked by the way the associate handled the situation. I think the owners have no idea that this was happening to their subway location. Am disappointed that i will never go to this location again because of this issue. But it’s one of the small businesses I supported for the last 6 years in...

I ordered 3 subs through the app and picked them up at the James mowatt location. Upon pick up I realized they made all the subs the exact same which was not what I ordered. So I loaded the subs up and drove back. Patel was the worker working and was quite ignorant. Her and the other woman touched all subs with their bare hands. I then asked that they remake all the subs properly as they just had their dirty hands on my food. She stated she would remake the sub that they messed up but not the other two and snobbishly rewrapped the subs she touched with no gloves. I then asked again she remakes my subs as I have my family now home waiting for 40mins and now had some ladies fingers all over my food. She ignorantly stated that’s not my problem and I stated well it is because if you would have just made the sub properly the first time my family wouldn’t be home waiting and me wasting gas to drive back. I asked for her managers name or a business card she wouldn’t give me that. She did give me her name, Patel. I will be contacting subway until I speak to the manager. Patel needs to learn some common courtesy and take a course in customer service. Her ignorance wasn’t appreciated and the subs were not eaten as they mauled them. Disgusted and never going back to...

I am absolutely disgusted by the service here. A week ago now, there was an honest mistake made and I was charged twice for my order. At the time of payment I said I would take a $10.00 gift card or cash either or was fine. I was told I would be contacted the next day by a supervisor. Didn’t hear from anyone. So I followed up. They said they can only issue a $5.00 refund because it’s not their fault. I was completely shocked by this statement. There was no food made at the time that I requested a gift card or cash return. They then made the food and tried to give me 6 subs. I declined the subs. And said I just want a gift card or a cash refund. I was told yet again the manager and supervisor will call me and they took down my number. The next day I call again. This being Saturday now. Same answer “my manager will call you”. It is now been one week. I still haven’t received any sort of refund or compensation for the mistake that they made. This is absolutely TERRIBLE customer service. Highly would NOT recommend going here. They only care about...