TeaCup2Go — Restaurant in Edmonton

The reason why I'm giving 1 star isn't because of the product. The bubble tea I had was delicious.

But the service is something I have an issue with. When we came in, we ordered and paid. Yes, it was busy inside. We were asked to wait outside, which I assumed was because we weren't wearing masks. Okay, it's your business, I can respect that.

There were three girls in one corner, and two others standing apart waiting. With the small place, I totally understood.

We waited 15 minutes outside. During this time, several other customers went inside, none of who were wearing masks. I watched them pay, then get their order before us.

After another 10 minutes I went inside. Only to see another customer who had come (and waited inside without a mask) after us be served before us.

I'm not sure why we were asked to wait outside, or why our order was neglected.

If you're going to ask non mask wearers to wait outside, I can get behind that. But you can't cherry pick who's allowed and who's not on a whim, and you certainly shouldn't be serving customers who came in after us. The only one I was okay with was the one who had pre ordered via skip the dishes. But I watched the others pay.

For a place that had 4.7 stars for a rating, I expected better customer service. I even expected to wait seeing that there was a rush happening.

The workers, I'm assuming the owners, were kind enough and 'apologetic' for the 30+ minute wait for two bubble teas. But you can smile and say "I'm sorry we're so busy" all you want, it fell on deaf ears after watching this business serve others beforehand. I regret tipping 20% assuming the service...

• MUST TRY - ONE OF THE BEST BBT *

PROS • lots of options to choose from, I personally for the HK Milk Tea, I got my friends the matcha slush & pink lady and they loved it! • they serve food here but I didn't get the chance to order • pretty quick service for bbt - usually it takes long for specialty drinks but the lady was proficient! • atmosphere is pretty cool ! Lots of fun facts to read against the walls, a little history trip of where they came from • tons of parking - located in a strip mall

CONS • super tight inside - there was 5 of us standing inside at one point and we all felt squished so we went out to wait for our drinks

was here on business and not from Edmonton, but I will be coming back to try the food and other flavors!

MUST TRY IF YOU DO LOVE BBT & LIVE...

Always loved this tiny little bubble tea shop! It's narrow on both walls with how small the place is, and the kitchen they work in right in front of you is even smaller. The two ladies working there are very kind, loving and adorable, and often come check in on you when you come by often. Their drinks are stunning, and they even have special ones that alternate every month. For those of you drink stamp lovers, they have them here as well. Tapioca is fresh and hot right out of the pot and into your drink, you'll feel it for sure. I highly recommend their signature drinks, and my former coworkers highly recommend their real fruit drinks as well. Their menu is quite expansive, so try...