Chef Hung Taiwanese Beef Noodle — Restaurant in Electoral Area A

If I could rate this 0/5 I would.

In summary: Food was disgusting, Service was horrible, Ambiance was uncomfortable (little space between two tables). DON"T COME. GO TO NEPTUNE RIGHT ACROSS THE STREET OR GO SOMEWHERE ELSE. YOU DESERVE BETTER.

The longer story:

My boyfriend and I have been to Chef Hung on a few occasions, the service were always pretty bad but ,still, bearable. But my mind is completely changed and I am never setting foot into the establishment ever again. It took them 40 mins to have us seated, and another 30 mins to get our orders. The food came relatively quickly but they were horrible. The noodles were mediocre, portion sizes are smaller compared to before, at the very least it was HOT. The rest of the food, on the other hand, were frozen. And when I mean frozen, I mean bite-into-ice type of frozen. The beef roll wraps were cold-to-touch and the beef were frozen cold. We told the waitress that it was impossible to eat and asked for it to be heated up. She told us "the roll is supposed to be frozen cold" and refused to heat our food up. Now, as someone who have lived in China and Taiwan for many years, I can assure you that the beef wrap rolls are supposed to be HOT or at least warm, not FROZEN like a roll of ice. It was so clear that they just microwaved the food rather than making them fresh. Even a random stranger was so baffled and he told the waitress that it was the most stupid excuse he has ever heard, he was Taiwanese and his whole life, he has known beef wrap rolls to be a HOT food. The waitress kept on refusing and the manager came over. We told him our problem and he rolled his eyes at us and took the food without saying a word. We thought this was the end of our problems, but when the main dishes came, my boyfriend's rice and meat were ,again, COMPLETELY cold. You could tell , very obviously, that none of it was freshly made. Everything was just straight out from the fridge and microwaved for 30 seconds. At this point, we gave up and just wanted to pay the bill and leave. When we paid, we gave the waitress a relatively small tip even though the service we receive was less than deserving. The waitress gave us a death glare and demanded that we gave her a higher tip. (What?) I was so surprised, I don't think I have ever met someone like her. She wouldn't allow us to leave until we gave her a better tip and kept asking us why we wouldn't give her more even though we already said that the service and food were terrible. Jeez, it was such a horrible experience. Don't ever plan to go back to Chef Hung. Subpar food, awful service and prices that don't match...

DO NOT EAT HERE! GO TO CHEF HUNG IN RICHMOND, BC, INSTEAD!!!

I have eaten at Chef Hung for many years (the Richmond location) and enjoyed it. This location at UBC was my first time and it offered bad service and not very hygienic. Why? Read on.

When we walked into the restaurant, the waitress said, "2 people?" "Yes," we said. Then we sat ourselves at a table by the window. She came by seconds later and tried to move us to a different table. We declined and told her we like the one we're at. From then on she just gave us a sour face. She never asked us how we enjoyed the food, if we needed anything, or even a refill on our water and tea. She just brought us our food and sat at a table eating her meal. I noticed my soup bowl was dirty on one side with chili oil. It made me pause and think if they were using a bowl that was never cleaned properly.

Later on, I had to walk up to her and ask for a to-go-box for our leftovers. But what really grossed me out was seeing our waitress in the tea drink mix area blowing her nose into the sink, drinking her tea with a drink mix measuring cup (there were three white ones on top of the tea machine), then sloshing her mouth out with that same measuring cup and then putting it back on the machine. She did this twice to clean out her mouth. Then she coughed into the sink. All the mixing tools and implements were there and all contaminated I am sure. I wanted to vomit after seeing that so out in the open. Glad I didn't order an ice tea drink.

The waitress never brought our bill to us, so we got up and just walked over to the register to pay for our meal. She stood by us looking at the credit card pay device as my partner paid the bill without a tip. Then we hear a loud, "No tip!' from her. My partner then told her, "A tip is for good service which we didn't receive any." That got her to say nothing. We walked out of the restaurant and we don't plan to go...

We've gone to this location happily for years but found the experience terrible tonight. We had a party of 8 but the orders were completely screwed up.

Terrible Timing: after we placed our order, 4/8 people good their food, 1/8 got a beverage. 30 minutes passed by before we asked where the rest of the food and drinks were. This made the server staff very very nervous. All other tables that came in after us had their food -- it didn't go in. The rest of the food would take 20 more minutes.

Terrible Ordering system: The system at this location is not working. Servers were flustered with their dry-erase boards. Multiple times they went back and forward to re-confirm an order and kept on showing us dry-erase boards that were not ours. Staff had difficulty transcribing the dry-erase check-mark into the POS computer system. Drinks came but there was always uncertainty about which drink belonged to whom.

Terrible Communication: At Aberdeen Chef Hung, servers promptly provide a receipt that has an itemized list of the order with a sticky tape on the table. Not here: every time a new item was presented there was doubt on the server's mind about whether the order was the right one. "Here's your A7: it's yours right?" We'd look at the food and ask "What is a A7 again?" And the server would need to go back and get the white-erase board to tell us to look it up.

It may have been just a bad night, but we were surprised that Chef Hung has become a flustered and confused experience, with a stressful meal and hangry hunger for...