Tim Hortons — Restaurant in Fort McMurray

Let me first start by saying I've been coming to this Tim Hortons since it was built, this is by far the worst Tim Hortons I haven't ever been to in my entire life. I've been waiting for somebody to build one here in this location due to its proximity to my workplace and to massive industrial area. I've been multiple times where I have ordered my food and coffee 30 minutes in advance on the app, only to show up and have to wait 20 minutes in line in the building (also end up getting my entire order wrong.). The drive-thru wait times are absolutely horrendous, I can count about 10 different times in the course of two years where I've waited upwards of 40 minutes, closer to 1 hour for about a 10 car lineup. On a regular basis you're looking at 25 minutes to 30 minutes for a regular line up just one car past the ordering menu. The management of this Tim Hortons either have absolutely no care in the world or have no idea how horribly there Tim Hortons is performing.

Oh, also, this location is now open only at 5 am. Google says that they are open 24 hours, however,this is not correct. They regularly forget to remove the pylons until about 5:20 a.m for the last three mornings in a row.

I never leave reviews, however, I feel obliged to let people know these horrible experiences before they are stuck in a Drive-Thru line up being late for work for upwards of 40 minutes when it should be a 7 minute drive...

I am writing to express my disappointment and frustration with a recent experience last night. Around 12 midnight July 26, my friend and I visited the drive-thru with the intention of placing an order. However, we were denied service solely because we did not have a car.

As a loyal customer of Tim Hortons, I have always appreciated the convenience and efficiency of the drive-thru service. However, on this particular occasion, we were met with an unacceptable level of discrimination. The Filipino staff member who was throwing out their garbage informed us that we could not place an order because we were not in a vehicle, despite the fact that there were no other customers in line at the time.

It is disheartening to experience such a lack of accommodation, especially we experienced ordering thru drive thru without car at Edmonton. We were left feeling excluded and disregarded as customers. This incident not only tarnished our perception of Tim Hortons but also made us question the values and customer service standards upheld by your establishment.

I understand that drive-thru services are primarily designed for customers in vehicles, and I respect the need for efficient service. However, I believe it is essential to consider the circumstances and exercise flexibility in...

I hardly write any negative reviews, especially for workers in the retail or food industry, as I have been one of them. So, I understand the challenges. But this Tims location has always disappointed me, and I only go here if there's no other choice as this location always goes one step lower.

I ordered via drive thru around 8:40 am, a plain bagle toasted with butter and a medium double double. The person working at the window was absolutely unpleasant. No words were exchanged. When I pulled up at the window, the pinpad was already extended while they didn't even look at me, forget about asking to scan the points card. Once they saw my points card, they scanned and took payment. Gave me coffee, no bagle, and closed the window. A couple of minutes later, they realized I had only been given half order. Came back and gave me the rest of the order. During the entire transaction, not a single word was said by them. Didn't even reply to any greetings or to my thanks. It was almost like they were up to the brim with a bad attitude.

Anyway, after driving away, I unwrapped the bagle and saw that it was completely burned. I couldn't even eat it as it was tasting bitter and charred.

This particular location always drops one level below than the...