McDonald's — Restaurant in Gatineau

I have been to this location 3-4 times. The other times I had a bad experience but I let it go but when it becomes too much, it's just too much. hopefully they have redeemed themselves. So when I got there, there were perhaps 10-15 cars in the drive-thru. I assumed that the benefits of using the mobile app order (7:15ish pm) would be faster & also help with the reduction of cars in the drive through lane. So I made a mobile order, then 4 mins later I received a receipt. Ok so since I received a receipt, I assume that the employee must have packed my order & would be on their way to me, usually takes maybe 1-2 minutes. WRONG! I waited more. Then around 7:40pm came, I decided to go inside. All I ordered was a happy meal & 1 cheeseburger for my hungry kids & my kids kept asking me when the food was coming. I don't care if I starve, my kids and all other kids are the future of this country. Then asked myself, why am I getting a receipt and still no food. Still 7:40ish pm I saw maybe 3 cars in the drive-thru. A car at mobile #1 got upset and left, not sure if he went to the drive-thru lineup or confront them but the car left. Here I am thinking what the hell happened. I decided to go in. So, the employee ignored me when I kept saying "ma'am" please help me even though she looked at me directly twice. After a couple of times, I had to scream it out. So when she finally came to me, she couldn't find my order.So I showed her my email & then she started preparing it. So at this point I am thinking wow maybe they gave my kids food to someone else. I was furious, I have hungry kids in the car. I said forget it, I want a reimbursement. So that's the attached reimbursement receipt. The time stamp is 7:47pm. I waited almost 50mins simplest order, one happy meal & 1 cheeseburger. After this experience, I guess I won't use the mobile order now since having 15 cars at drive-thru was the fastest option. So anyone doing mobile orders, don't! Just lineup , it's faster. Mobile order is useless! You're going to wait longer! Line yourself with the 20 cars ahead cause you'll get faster service. I waited almost 30 minutes for one happy meal and one cheeseburger. Pretty stupid, for a "fast food" order. Don't use curbside pick up. Seems like building a traffic at the drive-thru lane is faster. In the end, they reimbursed me (exact amount) but what was really lost was that my kids were still hungry and I wasted my time for going inside (I should've made an in-person order, still faster than mobile order). Just remove the mobile app if you cannot prioritize it. Drive-thru & in-person seems to be...

I wish you can a zero or negative rating but google doesn't allow that. Long story short, do not go to this mcdonalds and go to the other locations; 38 Boulevard du Mont-Bleu, Gatineau, QC J8Z 1J3 (can be hit or miss) or 180 Boulevard Maisonneuve, Gatineau, QC J8X 3N5. (pretty quick but can get busy. This mcdonald's, they must hire people that do not know how to do anything or look, blind as a kite and have to be deaf (they can hear uber but they can't heat in store customers). Terrible service or no service at all, they do not care about their customers and only care about getting their uber eats order.For customers that were able to order waited at least 30 minutes (waited 20 minutes then left). If you see one car either in the parking lot or drive thru, go to the next mcdonalds at 38 Boulevard du Mont-Bleu, Gatineau, QC J8Z 1J3 (can be hit or miss) or 180 Boulevard Maisonneuve, Gatineau, QC J8X 3N5. (pretty quick but can get busy sometimes). Anyone says that they are good, they must've been high as hell because they have always been like this. Thought that this time and with less people, they would be able to improve but they gotten worst. They are heavily staffed and they still can't improve their service. I have seen 4 workers total at the other two locations mention above and they did a better job (compared to 8 people at current location), like how do you...

This is honestly the worst location I have been to. You have one manger who talks to friends instead of doing his job, another who ignores customers and pick her ass while working. Today it took 15 min to make mine and my sons basic breakfast, the order was wrong THREE times, they offered a refund after another 10 minutes and when they gave me a refund they refunded me less then I paid. When I was going to the play place I could hear the male grown manager talk about me and my son in French (thinking just because I spoke English means I can’t understand 🥸) a young worker came over to apologize after all this, maybe 17 years old, did his job better then THE WHOLE GROWN team. He showed more respect and kindness and fixing of order over the mangers and the other workers. This McDonald is an absolute joke. The food is always wrong and disgusting and thy r workers act like they are lost in space. I’ve complained to McDonalds before and all they ever do is offer free food. I don’t want your food anymore but you should probably train and hire some people who can do their jobs. I understand mistakes happen, but four times for one order and I wasn’t the only customer who had...