Pizza Hut — Restaurant in Halifax

I am writing my worst experience with Joe in last 2 weeks for pizza hut at Quinpool location, Halifax especially after being a regular for a year. The inconsistency in information provided and unclear pricing for customization are valid concerns. As someone with customer service experience, you understand the importance of respectful and attentive service. For example last week

It is essential for customer service representatives, especially those in managerial positions, to show empathy and understanding towards customers' concerns. Clear communication and consistent policies are crucial for maintaining trust and satisfaction, especially with loyal customers like yourself. Your feedback on this experience can help Pizza Hut improve their customer service standards and ensure better interactions for you and other customers in the future. Your loyalty should be valued, and your concerns should be addressed promptly and professionally.

It's definitely frustrating when there's a sudden change in policy, especially when you were told one thing last week and then faced a different scenario this time. The inconsistency in pricing and the lack of clarity on the additional charges for customization can be really annoying. It's essential for businesses to maintain transparency and consistency in their policies to ensure customer satisfaction. Your feedback on this matter can help Pizza Hut improve their service standards and avoid such confusions in the future.

Scenario- Every Saturday, i order veggie pizza on deal from Pizza hut. From last week after ordering for almost 1 year the Joe manger stated that we charge extra if you add more green peppers and onions. I said okay , i will keep in mind for future.But as i get mushrooms on half side she told me that on other half she can add topping for free. This week when i called she stated me that i have to pay $3 to get jalapeños on half side. I am like well no one told me that in last one year. Before that she said its 1. And something. I said what do you mean by that , tell me the exact prize and she placed me hold and come up...

PSA: -First off, I should mention that it is VERY obviously that this Pizza Hut is reviewing their own store and submitting reviews themselves to Google. Just look through a few and it is clear to see they are fighting for their lives trying to increase their google score, and would imagine elsewhere as well. -I feel like the people should know this as I am learning this for the first time. If you add extra ingredients to your pizza, they will reduce the amount of original toppings that come on your pizza. I’ll share my experience: I tend to order their “big New Yorker” pizza, which is just a thin crust with pepperoni - today I decided I wanted more pepperoni and added the cup and crisp pepperoni for $3.25 extra. When I get home to eat, and look at the pizza, the amount of pepperoni that originally would come on it without adding anything extra was extremely reduced because I’ve added a different type of pepperoni. This leads me to believe that Pizza Hut reduces original toppings, when you pay for extra of a different type. Do not be fooled by adding extra toppings, if you were hoping to get the full amount of original toppings plus what you’ve added. -I feel a bit crazy talking this much about pepperoni, but what inspired me to write this review was when calling the Quinpool Pizza Hut, I was hung up on, once the automated messages sent the call through to the store. And when I did get through, manager Jai was not kind at all. He blatantly ignored my requests for his name maybe six or seven times. During our conversation he started raising his voice with me until I told him not to. Everything I told him was just “no, no, no, no - my employees say they didn’t do that” reminding me about cameras they have. He did not want to hear about any issues with their product. -I encourage anyone reading through these to have a look at all the fake reviews about this place. Google could easily filter these out. You’ll know the real reviews when you read them, and they all seem to be along the same trend as this one...

I can't fathom how my order was a whopping $64.00 for a "party" sized pizza that is really just 2 personal size pizzas in a rectangle box. I also ordered Cinnabon rolls and a 2 litre of pop.

When I received my order and opened it, to say the least, I was appalled I paid $64.00 for a very underwhelming, sloppily made pizza. It literally looked like they just threw it together

I only ordered from here to see what the "hype" was about, but no hype was given or shown. I mean the food was alright, but certainly not $64.00!

If you think a $40-something pizza that you advertise as a party pizza but is actually 2 personal size pizza's is a reasonable price to charge your customers , you must be on some serious drugs lol

It was my first order here and certainly my last. I 1000% DO NOT recommend Pizza Hut at all. Do not spend your coin at Pizza Hut.!!!

Said $64.00 for a pizza, pop and Cinnabon rolls that I should mention, they were about 1 inch wide and thin. Geesh. I don't know how you people stay...