Pizzaiolo — Restaurant in Halton Hills

I've been eating at Pizzaiolo for almost 15 years. Mostly at the Oakville and Etobicoke locations. I've visited the Georgetown Pizzaiolo 4 times and each time there was a matter which I said to myself no big deal, I'll give them another chance. Well last Friday was the last time I will buy pizza from this location in Georgetown. These are the reasons why:

1.) Very poor hygiene food handling practices. Drivers come into the pizza prep area and without washing there hands or even taking off their coats they handle pizza's. Like slicing them, touching them in the box, and in some cases even helping make them.

2.) The pizza making staff don't wear hair nets or appropriate hats. They very rarely wash their hands, and when they do, they just pretend to put their hands under the water for a few seconds. On many occasions I've seen the pizza making staff go downstairs to get empty pizza boxes and then goes right to making pizzas. A quick peak downstairs shows a really nasty environment where they got pizza boxes stacked on a dirty floor. Possibly exposed to mice based on the mouse droppings I saw in the corners of the basement.

3.) Toppings are very stingy. Hardly no sauce and cheese is literally sprinkles. The pizza is really dry and the overall flavour is terrible when compared to other Pizzaiolo locations (IE. Oakville / Etobicoke).

4.) Disorganized and not that well kept cleanliness. The tables & chairs rarely cleaned. Floors always dirty. Staff are shouting over each other goofing around. In fact on the previous occasion I saw one of the girls laughing so hard when she was slicing a pizza on the right counter when facing the cash register, you could see here saliva spouting out of her mouth over the pizza she was slicing.

6.) Too many drivers entering the food prep area from outside and handing pizza's. None of them exercise proper hygiene practices whatsoever.

5.) The parking lot location of Pizzaiolo Georgetown is absolutely terrible. My Tesla bottomed out on one of several pot holes in this location's lot. The strip plaza looks really run'ed down, as if it's a commercial slumlord building.

This Pizzaiolo location is not only the worst Pizzaiolo location I've experienced in almost 15 years, but the worst pizza of all in Halton Hills area. I don't know how they get away with it, Halton Hills public Health need to do a better job monitoring such poorly operated establishments. And residents must take action with these kinds of places by simply not going there any more. I sure will not...

UPDATE: Called on Sunday, was told that the owner Tony was not in that day- called at 3pm was told the owner would be in until 4:30pm that day. I was deceived by the information Sara the supervisor gave us. Contacted customer care and also Instagram... no one wants to acknowledge Tony's location. Would not recommend this place to anyone $19 for a small gluten free pizza, pizza looked awful and served with attitude.

Ordered Jan 21st 2022. Called upon realizing the poor quality of pizza- undercooked and not even spread of cheese. spoke to someone who said they can't give a refund asked to speak to a manager instead i got Sara who initially was aggressive with me for asking for a refund I explained the reasons. That was the first mistake of this places are, Sara seriously needs to be trained on how to speak to paying customers. Sara consistently was rude and created a hostile environment. What could have been a simple resolution has now left me speechless at this company for hiring and training someone so disrespectful. Sara told me that no one can give me a refund that it's not possible..."the money is already in the system, we can't give you your money back, it's impossible." How can someone seriously refuse to give you their money back for not even eating it. I asked who can give a refund she said no one. I asked who the manager was Tony Dibati (Sara's spelling) and she was insistent that he would also say that it's impossible to give me a refund.

Sara said that Sunday at 10am Tony will be in. How ridiculous this all is for attitude of a simple refund.

Pizzaiolo Mississauga has never done this, it's unfortunate that this location is hiring some poor...

Absolutely outstanding experience at pizzaiolo! My wife placed an online order just past 8pm Thursday night once the dinner rush subsided, we were impressed by how quickly and efficiently our pizza was prepared! The staff greeted us with warm smiles and genuine hospitality, ensuring we felt welcome even though it was later in the evening. They where also playing lots of 80s and 90s classics which made the atmosphere even more welcoming! We ordered the large 2 toppings special that comes with a choice of 2 dips or drinks which only costed less than 20 dollars which was an amazing deal. The pizza itself was a culinary masterpiece with a crispy crust, fresh ingredients, and a perfect blend of flavors that you can't find anywhere else since it is prepared more traditionally here. Every staff member, from the drivers to the cooks, was attentive and friendly, and we felt very pleased with the service! Top-notch food with exceptional service eversince we walked in the door. Highly recommend and will definitely be ordering the same...