Bardō James St. Hamilton — Restaurant in Hamilton

Just left for a dinner as a write this. 1 star, as the food was delicious as always. The level of service today was surprising and left us all feeling uncomfortable. And to be honest, completely unwarranted. Our server, Jonathan (although I’m unsure if it was him since there were two male servers on the floor - that is the name on the receipt once our significantly sized meal was paid…) was… INCREDIBLY prickly and abrupt throughout our time during dinner. And more so as we exited. He became even more dismissive as we wished him a good night as he walked away. Again, not exactly sure why we were treated the way we were? It seemed like he was having quite a day to be acting so passively aggressive. It’s really disappointing as we do enjoy the food here and have always had wonderful experiences. It’s our second visit this season with the nicer weather in the span of month. This was a completely different experience with the lovely server we had on the patio literally a couple of weeks ago. I hope this review serves as an example to management… 3/4 from our group have worked/still work in the service industry and work predominantly in customer care and service. This was a very disappointing experience and overshadowed our original excitement prior to entering the restaurant. Our previous server was an absolute gem in contrast in our previous visit but more so, in comparison to Jonathan’s demeanour in this recent visit.

Visit: Sunday, May 29th. Date/Time Stamp on...

Very filling, unique take on a restaurant/bar. The pastry bar at the entrance is free! First of many sweet surprises. I was feeling adventurous and tried the Princess Pickle pizza, house lemonade, and the dark chocolate cherry bread pudding. So stuffed! The pizza was a little doughy, making it difficult to eat without the delicous toppings sliding off, but I managed. The chicken wasn't little cubes of breast, but chunks of tender dark meat! I enjoyed the fresh dill and pickles. The red pepper flakes reminded me of a clam linguine dish my mom made a lot, but there was definitely no clams in the pizza (though that might be even better!). The house lemonade was carbonated, another surprise, but tasted fine. I might have tried something else if I knew it was carbonated. Personally, I was expecting more chocolate and more cherries in the bread pudding. Every few bites I would get a cherry surprise and no noticeable chocolate at all until about halfway through. The bread was perfect - flaky, flavourful, dry enough to soak up some white chocolate sauce and melted ice cream, but moist enough for a good mouth feel. The focus was definitely the pudding rather than the dark chocolate/cherry - would recommend changing the name of the dessert or adding either a dark chocolate sauce or more chunks of dark chocolate/cherries to the dish. Or having a customizable bread pudding option with different...

This was my first time here, We had made reservations for my sister’s 30th birthday/going away celebration. when we arrived, they had written down the wrong name for our reservation, then when we were in the middle of eating the waitress comes over and asks if we want to-go boxes… I said no and the waitress asked “are you sure?”… I said yes I am still eating, which I found very rude, weird and the vibe we were no longer wanted there. About five minutes later she comes back and then informs us (for the first time) that they have another reservation coming in at 8:45 (15 mins from the time she told us) and that we can either pay our bills or move to the bar “or something “. This was very unprofessional and rude in my opinion, as we had not been notified when booking, or even upon arriving that we were on a timed reservation, until we had 15 minutes left, still eating our food and had just ordered drinks. She did not offer us dessert (which we were wanting) & we had to jug our drinks while they stared at us from the corner. I have never experienced this at any other restaurant before. it was very uncomfortable and awkward. I hope they start informing their guests while booking/before seating, that they have timed reservations on nights they are busy, to avoid their experience being ruined. Which is a shame, because the food and atmosphere before...