Indian Hut waterdown — Restaurant in Hamilton

We picked Indian Hut after trying out a bunch of restaurants as our wedding caterer. The food we had in their restaurant was phenomenal and they were incredibly accommodating when we asked them to deliver the appetizers separately for the cocktail hour. They were even willing to make the samosas smaller for cocktail hour as their regular size would have been too large. Our guests at the wedding were incredibly pleased with the food and we had many people asking us to share the caterer details with them.

There were a couple of minor hiccups that I think they need to work on:

1. They need a better order taking and payment system. We paid a deposit over the phone and the receipt they took a photo of didn't have the right quantities (even though they had it in their notes). We had to go into the restaurant to confirm the details because we were a bit nervous with their communication. Giving customers a detailed catering invoice with record of deposit and amount outstanding would give them a lot of confidence in Indian Hut!
2. On the day of the wedding, they delivered the appetizers on time for the cocktail hour but were quite late for the dinner. We couldn't reach their Waterdown location (which was the one catering to us) on the phone as it was going straight to voicemail and we weren't given the contact information for the delivery person. Just as we decided to get in touch with their Grimsby location (who took the call), their delivery person showed up almost an hour late. They should do a better job of communicating with their catering customers if things are not going to plan.
3. This one is a minor one, but the food was not as delicious as when we had it in the restaurant - the naan was a little chewy. Given our large order quantity and the fact that it was delivered, I am not overly upset about it but the difference did stand out.

Overall, I would certainly go there again (and am planning to) because the food when dining in is...

I've eaten here a few times now, and ordered out about twice, and the food has always been delicious. Every dish is perfectly spiced, the meat dishes have large, succulent cuts (unlike other places, you don't need to dig through the sauce to find the good stuff). The veggie dishes and paneer are fresh and the sauces are so full of flavour that you can eat them on their own (or try their fresh naan, which hits that sweet spot between chewy and fluffy), with savoury kormas, vindaloos and various curies. We usually get a medium spice, which has a nice kick to it--mouth watering but not blistering--but if you are sensitive to spice you might want to try mild. The portions are generous and heat up just fine (I'm actually eating leftovers as I type this).

In terms of the restaurant itself, it's accurate to its name: this place is tiny, with maybe 4 or 5 tables, and there isn't much in the way of ambiance. If you're looking for a swanky date spot, maybe not your ideal locale, but it definitely has a cozy charm about it. And the service is friendly and efficient. There is no dine-in option during Covid-19, but the takeout is fast! We ordered dinner for 5 and it was ready in less than 30 minutes.

I wish I could eat from here every day, but I might have to settle for...

My group of 7 went for dinner Sunday for the first time here and we simply loved it! Called the same day to book a table and got in no problem. Our server was attentive, friendly and so kind to us. He took the time to explain the whole menu once I said I wasn’t sure what many things were. He recommended a few items and we were glad he did. We tried a variety of apps and shared them with the group. Loved them all! Plenty to go around in the servings. I definitely recommend trying as many items as you can. And same with our main courses. They offer to tailor the spiciness to your liking. We all tried something different on the menu and no one was disappointed. Most of us only got through half because the portions were so generous!! And that’s great! We were so happy to take home our leftovers for lunch the next day. I actually kept saying “I’m so excited for lunch tomorrow”. A little bite size dessert was brought to the table for each of us after dinner. We met the chef too who was so friendly! We are definitely coming back. You guys gotta...