Pizza Hut — Restaurant in Hamilton

Working at the front desk, and a patient wanted to order pizza for fun. I called pizza hut in Binbrook and got delivery pizza for person living in long term care home in town. When they arrive at this buisness, it was 30 bucks for a medium pizza. Delivery guy was told we are paying cash. Shows up and client in wheelchair gives delivery guy 2 20 dollar bills to pay for the 30 dollar medium pizza. The driver stated he had no change. Well that started an issue. He said he would look in his car for some change. He said all he has is 4 dollars in his car. He wanted a 10 dollar tip and then tried for a 6 dollar tip. We scrambled and found 2 five dollar bills and was able to pay the 30 dollars. When the reciept was diseceted he was charged a 5 dollar delivery fee and we werent once told about it. The reciept shows that he was charged for every topping even the sauce. He ordered the half half deal with veggie with extra peppers and on one side and Hawaïen on the other. Their website stated this pizza starts at $13.99. This pizza hut has made me never want to order pizza hut ever again. This poor vulnerable man being taken advantage of makes me sick. I sent an email to the entire company I work for recommending we never do business with pizza hut again. Please remember to protect your vulnerable when they order...

EDIT: Sep 2021 service and quality has quickly went downhill over the summer, rumor is this location is under new ownership. Well the new ownership is garbage. Everything has gotten worse, & pricing has increased. I would easily be ordering 3-4 times a week, and I was told by the new manager that he wasn't interested in keeping his current customers happy, prices were going up and I could take my business elsewhere if I didn't like it. There are other options in Binbrook!!! So I took my business elsewhere, as did all of my neighbours... I love Pizza Hut, but will NEVER give this location any more of my money. When you provide horrible service, word of mouth will travel quickly in a small town!!!!

Original Post* Rarely do I have it delivered, c'mon people, we live in Binbrook. Having said that, fast & friendly service, they know our order as soon as we walk through the door, never once had an issue with quality of food. Absolutely...

There was only one person working and he locked the door and went for delivery before 11 pm. We waited outside from 10.56 pm our order was supposed to be picked up at 10.58. Staff person came back from delivery and said you’re not supposed to order this late, he was very very very rude, when we asked to get the dippings he again shouted and wasn’t polite and said he was not supposed to give this to us since it is past 11 pm. When he himself wasn’t available in the store before 11 pm when we were there. he made wrong pizza with tomato pizza sauce base and made another pizza with pesto base. Overall he doesn’t know how to talk with customers and he doesn’t know how to behave. Very very very bad customer service. I Never suggest anyone to visit this store ever...