Pizza Nova — Restaurant in Hamilton

I never leave bad reviews, but with this one I had to! Worst pizza ever!!! I have been a loyal happy customer of Pizza Nova for years. This time it’s a different story. I spent $90 on 2 party pizzas and 2 pounds of potato wedges. My husband picked it up and off we went to a birthday party. I noticed, that they gave us a bottle of water. My husband explained, that the small bottled water was free, because they made a mistake with the crust, and water for free as a sorry for their screw-up. I open the box and see a super thin crust overdone. It’s a crostini, not a pizza anymore. I ordered multigrain crust, regular thickness. They gave me pizzas with almost non-existent crust, dripping with super sour and super salty pizza sauce, and loaded with cheese. It was so much sauce and so much cheese on non existent crust, it tasted like pickle. I could taste nothing but sourness and saltiness on a hard and dry crust. Kids refused to eat it, usually they eat any pizza, even not so good one. If I didn’t have to drive off to a friend’s birthday party, I would have come back to the store and returned it. But now I have 2 party size non-edible pizzas, $90 less in my pocket and a FREE SMALL BOTTLED WATER. Seems like they knew, that I would need that water to wash down that dry, salty, pickle-like flavoured mess. Potato wedges were alright, kids...

Usually I'd give this place a 4/5 as the staff are always friendly, food prepared promptly and it's a convenient location. Sadly, today kind of ruined that. We ordered 2 pizzas - a pepperoni and a cheeseburger. We show up at the appropriate time and are told to wait a few minutes for the cheeseburger pizza. After this, they call us over later to say they are out of cheddar cheese. How is that possible? On top of that, why not say this when we showed up, that you hadn't made the pizza or were out of a key ingredient? Anyways, they then ask if we wanted another cheese, we say sure, mozzarella. Next they ask if we want double for some reason. We say no. Then, they make the pizza and give us 3 free cheese balls in sauce and a bag of chips. Not sure how this makes it right by giving us food we didn't want or need, or even like, but sure. We get home, they have used double mozzarella and all the toppings fell off the cheeseburger pizza. We won't be going back to this location and will go to the Rymal/Upper Paradise location instead. Please don't try to make it right by making it worse. Either comp the pizza you can't make, or the order, or just tell us we can't get that today. The effort was there but it was done in...

Always consistent! They are not shy with toppings, they use real pizza ovens and they are quick and efficient!

Usually order for delivery as it’s really close to my house. Always told 40 min or so and it shows up in under 30 min! I ask for a little well done and the crust is always perfection. A little crispy but soft on the inside. Cooked through from out side right to the middle which is a huge problem with a lot of pizza joints. Have seen many tips that look uncooked and soggy! Have a look at the picture, half for my wife and I and the all cheese for the kids. Any complaints??? Mangia!!

The owner is clearly a hard working man who strives for perfection. When I do pick up, he’s always paying attention regardless if he’s serving me or one of his employees is. It’s obvious all their employees are trained well. Very polite, very informative and always well mannered. Exactly the place I want to support.

Pizza Nova Upper James, thank you for making my family delicious pizzas and providing excellent services...