Starbucks — Restaurant in Hamilton

Each morning, our coffee ritual is something we genuinely look forward to, and much of that is thanks to Aimee and Jess. When they are on the morning shift, the experience is always warm, welcoming, and effortless. They greet us with kindness and consistently prepare our coffee just the way we like it. It’s a small part of our day that makes a big difference, and their attentiveness does not go unnoticed. It’s clear they take pride in their work and enjoy the shift, and it truly shows.

We’ve also had great experiences with Jenn, whose cheerful demeanor and positive attitude brighten our mornings. She, too, has always gone out of her way to make sure our coffee is made how we prefer it, with a smile and a “of course you can.”

However, we’ve had a very different experience with your other Baristas and staff members working the morning shift. Unfortunately, the service is cold and dismissive when our coffee request is met with rolling eyes - and more importantly. never made the way we want it - which is disheartening, especially given that we’re regular customers who come in every day and simply want the same consistent and friendly service.

We completely understand that everyone has different work styles, and mornings can be busy. Still, as loyal daily customers, it’s disheartening to feel dismissed or unwelcome, especially when we know how good the experience can be with team members like Aimee, Jess, and Jenn.

We’re sharing this in hopes that it can help create more consistency in the morning experience. We'd absolutely love to see more of Aimee and Jess during the morning shift. They bring joy, efficiency, and a personal touch that keeps us...

the staff are pleasant and kindaquick on making a cup of coffee and delightful at the same time..they smile as the work and can be a little quiet but I'm sure they are focused on the product they make..(coffee)♡ free WiFi with a bench out front makes for a nice spring/summer evening with a coffee and cookie while borrowing the WiFi is great and generous. pleasant and clean atmosphere organized and can buy a box of flavoured tea and a wrap BIT I find it kind of expensive when someone is on odsp or welfare trying to accommodate themselves to mesh with the rest of coffee society. not far from CIBC and subway and theatre so grab and go makes it easy to get out enjoy the Sun rays. busy times around lunch hour and 3:30pm I'd say guessing...and usually a gigantic line up I'm surprised isn't leading out the front door...nextdoor is a loaded card place has alot of stuff for arts and crafts..freedom .Odile and a hair cutting place next to it!! many tables and chairs Starbucks so always a place to site inside or the bench outside is where I'd like to smoke with my drink. parking is infront of the theater or across street at the snooty fox. makes for a short walk to this place....

This is a neighbourhood location and as such, was a cozy, relaxing atmosphere before COVID-19 caused them to have to forego the full experience many regulars in the neighbourhood enjoyed pre-pandemic. I am a daily customer and generally do a mobile order and am in and out, but always used to notice many of the same people seated at the tables, particularly on the weekends, enjoying each others' company and the friendly social atmosphere. Staff are very friendly, and even when busy they take the time to greet you with a smile. During the summer, a water bowl for dogs is usually placed in the little patio-like seating area in the front, as there is a large dog park nearby. A nice, low-key and relaxing Starbucks compared to the busier ones found in downtown cores of...