Subway — Restaurant in Hamilton

Been here a couple times but last night was the worst. I am writing this review to let the employer know whats happening behind their back so the issue can be taken care of, if possible. The staff does not know what customer service is. They dont greet you, not even a simple smile. Went in there waited for 10 minutes for my order to be taken but the staff told me "they cant" because they have to do their Skipthedishes orders first because they will be charged a penalty when most of them had at least 15-25 minutes left. FYI you DO NOT get charged if the driver is at the restaurant waiting for a maximum of 5 minutes. So she had plenty of time to make those orders. All we wanted was a foot long sub and thats it.The ipad was on the sandwich table and the times were very visible/readable. After 10 minutes of waiting in line the staff continued to ignore us and kept working on the online orders. Now, I work at a restaurant myself and I am very aware of how Skipthedishes work. Definitely not the way she was handling it! Making the online orders waaaay too soon, sending their food cold and ignoring their walk in customers is not right. I also have to mention that she was using the same gloves touching the meat, veggies and the IPAD. She did not change her gloves which also made me write this review. Ended up leaving the place and said thank you anyways and she just looked up and continued doing her online orders without apologizing...

The reason for 3 stars instead of 5 is IDK. I was at a different location a week earlier and had an amazing sub. I think it was called a Canadian Clubhouse. I saw this option in a poster walking into the first store. The poster also had a Southwestern steak sub which I ordered for my son. The second restaurant {this one that the review is for} didn't have the poster advertising these subs. Now here's my problem, I asked about the Canadian club with bacon ham and turkey and three times I had to ask because I could not understand his answer through his accent. I didn't want to seem rude so I told him that I was hard of hearing when it was actually the accident the reason I just didn't get it. After the third time I gave up because I figured I could keep asking and it'll be the same where I just cannot understand because of his accent. So now I still don't know if being different restaurants they offer different items or if it was a special that's over with, I just don't know. I think when you're in the service industry you need to be able to speak well enough that native English speakers can understand you. I apologize that this seems rude, but it was my genuine problem that I could not understand what he was saying. When we got back to the car I asked my husband and he couldn't...

Have reached out over, and over, and over again to the owners stating that some of their products are not available on any of the delivery apps. In a pandemic. When we're not supposed to go outside.

They told me to "write a note" but you cannot do that if the sub you want is not purchasable!

Wrote them 5 times, got one response. So the clearly aren't interested in my business, which is a shame! I love subs, and eat them very regularly.

Mike's Subs is right down the street and gives great customer service, and great quality foods for $3 per sub cheaper on average. They'll be getting my business going forward.

Shame that something like this hurts the workers, their hours and their income when it's the owners dropping the ball. But who cares right? They're business owners! They're above the rest of us. So long most of you keep ordering, and they keep buying their fancy new cars, that's all they care about.

Oh, and when we tried to listen to his recommendation of calling in to make changes, we got the wrong order, because the workers don't have training on taking phone calls, they get training on making subs as listed by the app. GREAT THINKING FROM A LOVING...