Tim Hortons — Restaurant in Hamilton

What I just don't understand about this Tim Hortons is there could be five or six people working in the morning and I get that they want to meet their drive-thru times or whatever but honestly there could be 3 people in drive-thru and 10 people waiting in the store and obviously they serve all the people in drive-thru first barely meeting their quota for the people that are inside waiting you could be up to waiting till almost a half an hour for a simple as a coffee and half the time they still don't make it right or the coffee taste burnt there was this one experience I had I don't know if she was the supervisor or what not but my ice cap was made wrong so I came back two times because it was wrong and I was polite about it and she started saying that it was my fault it was wrong like I don't go by the customer's always right honestly I don't I'm saying but I simply asked for and ice cream and vanilla bean does it matter if you don't do it I'm paying for it then I was asking about the Supreme ice caps for my mother-in-law and it was made wrong so I came in from drive-through when in the front and again another time they started getting mad at me because they said that they didn't even charge me for the whip cream and that the Supreme I'm asking for their supposed to charge for the whip cream which I asked for Supreme so then they could have charged me for the whip cream it wasn't my fault they made it wrong attitude there is a few girls that work there that are awesome there's one girl that always makes everyone's order right and it's always on time she's very friendly and she always has your order ready before you even order it then there's a younger girl with glasses and she makes perfect yeah but my point being it's just very agitated I know that customers can add jatate people who do customer service I get it I've worked in it for over 10 years and you don't always get the best customers but honestly you need to give respect in order to get respect you can't be treating your customers like s* or like they're a burden or like they're wasting your time I get that third mornings can be rushed for their afternoons could be rushed but you still give respect...

Went through drive through. We did need a moment to look at the menu before ordering. Decided to try a dinner deal for $8.99 for the first time. The menu was sort of unclear but I ordered a chicken Parmesan flatbread as the main, brookie as the side, and sprite as the drink. They didn’t tell us they didn’t have brookies till we were at the window where they offered us a cookie alternative. When we pulled up the total was $17. We tried to ask why the total was that much, and the two women working explained that the sprite wasn’t part of the deal. It took them like five minutes going over the menu details and discussing (with the drive through window open)- with the worker saying to the other worker “why isn’t the dinner deal inclusions written down? I need to check my phone but I can’t” multiple times. They were unable to clearly specify alternative options other than coffee or iced coffee. Why would coffee be part of the dinner deal? Why would I want coffee for dinner at 6 pm? There must be other alternative drink options they could have provided? They didn’t seem apologetic about their lack of knowledge. We accidentally paid $17 for the total. They didnt try to remediate the issue. We had to ask for the receipt twice, we had to remind them about the cookies. We got no napkins. Overall the staff seemed uninformed, inexperience and inconsiderate. I just wanted a value option and more information about alternative parts of the dinner deal. I understand it’s a new deal. It’s unprofessional to discuss checking your phone with the drive through window open and to offer no empathy towards me having to pay $9 more than anticipated with no other suggestions than a...

Terrible customer service skills and food! I went through the drive thru today with my daughter to grab a cup of tea. When I was confirming the order, the worker kept interrupting me saying stuff like “Okay I got it, yes I know..” etc and was getting aggressive over time. Mind you, I was just double checking the cream and sugar in the coffee. She just talked over me saying, “Ok ok, is that it?” Like she gave me or my daughter time to think. Then when I pulled up to the paying window, I greeted the girl politely and she said absolutely nothing until I asked her the total (mind you, you’re supposed to tell the customer). After giving cash, I was dealing with my wallet on the side and from the window she essentially threw the change at me after saying “Here.” In the most condescending tone ever. As a brown woman myself, I was not expecting an interaction this blatantly rude from another. The order was also wrong (which is what I was trying to double check in the drive thru, as she kept interrupting me). Guess you didn’t know what you said you did after all. The tea tasted like straight water. It had no sugar or cream as asked (and supposedly confirmed). Go anywhere but this...