Tim Hortons — Restaurant in Hamilton

I had went through drive thru and ordered coffees, donuts and a farmers wrap. My order came to approximately 20 dollars. I went back over to the hospital and doled out the items I had purchased. But my farmers wrap was missing. I attempted to call the location several times and only got hung up on, so I went back into the location and notified the lady at the front desk who was very polite. The manager(I am not sure of her name) looked up my order and said “sir you never ordered a farmers wrap so you’re not getting a free farmers wrap, so unless your prepared to pay for it I suggest you just leave”. She then said “Unless you have a receipt stating what you ordered then bequiet and leave. Again, if you don’t have a receipt, I suggest you leave”. I was absolutely taken aback by this, because for one she hadn’t even heard my plight yet about how the order came to about 20 dollars, WITHOUT the farmers wrap, but just the sheer audacity she had to tell me to leave the restaurant that I had just came through and purchased items 20 or so minutes beforehand. When I confronted her about it, stating i didn’t want free food, I just simply wanted to locate why my order was that amount without the wrap on the order, and why she felt the need to be just absolutely degrading in front of other customers and her very own employees that she’s supposed to be an example for. I’m absolutely disgusted with her miserable attitude, and told her if I did pay for it then Tim Hortons can have it and I don’t need to beg for food from this establishment. Personally, with a customer service attitude like that I am absolutely shocked she is in a position of management, and honestly believe if she was the manager of my store, she should be fired. Good riddance Tim Hortons, keep your...

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Stopped in for a coffee and the service was terrible. The cup I was handed wasn’t even full. Why give me a cup that’s like that ? I didn’t pay for a small coffee that was equivalent to a small because the cup was so far down .When I questioned it, the staff gave me attitude and made a stink about me “touching” the lid — yet she still took the same cup (which I had touched), went to the pot, and poured more coffee into it. Then she slapped another lid on top. So now what am I supposed to do with the first lid she wouldn’t take back? Makes no sense. And I touched the cup more than the lid

On top of that, the place looked dirty , cups, paper, and other garbage items laying around outside by the trash cans . Between the poor service, attitude, and the messy environment, this was a very disappointing experience. Tim Hortons you are definitely going downhill You use to be the go to and was top notch. It’s things like this that makes us go to Mac Donald’s. They value their customers, hear them when they speak and appreciate the environment.

Update 😎 I just wanted to update my review because I was impressed by how this Tim Hortons handled things afterward. The manager actually called to apologize and took my feedback seriously, that really meant a lot. When I went back to speak with them, I noticed a difference. The place looked much cleaner, and someone was out there making sure everything stayed tidy. You could tell they cared about fixing the issue and making things right.

It’s not every day you see that kind of effort, and I respect that. Thanks to the manager and team for showing that customer service still matters, you definitely earned back some trust today. Thank you for...

I stopped by this Tim Hortons to grab a coffee and some food on 30th may’s evening . The food was good, and so were the coffees—no complaints there.

However, what really concerned me was the situation with the washrooms. When I first entered the store, both washrooms had “cleaning” signs up. I figured someone was in the process of cleaning, so I waited patiently. But even after 40 minutes, the signs were still up. I saw a team member clean one of the washrooms and then return to the back, changing her gloves from blue to white before resuming other tasks.

I asked another staff member how long the washroom would be unavailable, and they told me they didn’t know. I then asked to speak with the manager, who said it would be another 5–6 minutes. I waited patiently, hoping it would be resolved soon.

In total, I waited an hour just to use the washroom. Eventually, I gave up and went to A&W nearby. On my way back, I noticed the “cleaning” signs were still up—now nearly 1 hour and 30 minutes had passed.

Is it even legal to keep public washrooms closed for that long without any explanation? It seemed like they just didn’t want to clean them or allow customers to use them.

What if it had been a pregnant woman, a child, or an elderly person in need? This level of disregard for basic customer needs is...