Subway — Restaurant in Ingersoll

I’ve been a long-time customer of Subway, but after today’s experience, I’ll never be coming back. My wife and I ordered two subs using the "buy one, get one for $1" online special. However, when we received our order, none of the toppings I selected were included. I have pictures of the subs and my receipt for reference.

I called the store to try and fix the issue, and the employee admitted they made a mistake when viewing the order on their screen. Despite acknowledging it was their fault, they refused to make it right because I had eaten half of my sub. I even offered to bring back the remaining half and asked if they could at least make me a 6-inch replacement, but they declined.

To make matters worse, during the call, they hung up on me three times. That kind of customer service is completely unacceptable. The sub also felt unusually thin compared to how they usually make them.

For a company that talks about quality and customer satisfaction, this was extremely disappointing. If you can’t even fix a simple mistake, you don’t deserve loyal customers. Do better, Subway — I won't...

We ordered 5 footlong subs and 1 wrap. We ordered online takeout and picked them up when they were ready. When the subs got home, my wife’s and daughter’s subs had no cheese on them when they both ordered double cheese. My wife called the store to let them know and they wanted us to bring the subs back so they could put cheese on them.(I’m not sure that is even up to health standards) We said no we were already out and had to pick up the order and asked if they could deliver two more subs and take these two back. They refused. Then she asked for a credit for the subs and they refused. She asked to talk to a manager and they said the manager wasn’t there. The next day I spoke to the manager and the owner, I showed them the pictures of the subs with no cheese on them and I was told by the owner that after reviewing the video, it shows that there was cheese on the subs. They offered $2 off our next purchase and I said no and we will...

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