Thames Garden — Restaurant in Ingersoll

Gone from 18/10 to “wish for 0 stars”. Since opening day, portions always huge, hot, fresh, and fast!! Owners asked and remembered your name next time. Last night’s dinner-for-1: a little plastic container, a soya packet and fortune cookie, nestled under egg roll/spring roll bag..no plum sauce😳 So, dip in chicken balls? No, almost dry, squashed between rice and little portion of basically just overcooked bean sprouts. I call asking if they have plum sauce, floored at the “no-tomorrow. I said they should mention that before taking spring roll orders, and ask to replace them tomorrow. Not open to that, he says he has something “like” plum sauce. Now Miffy having to leave my dinner, I lie and say “fine” and make the frigid 4 block walk to meet the closed sign… Today bringing the entire meal back, He says he’ll only replace the rolls. I said “replace whatever, i’ll be back in 10 minutes“ And wait outside with the dog. When I go back in, I didn’t make anything and the woman proceeds to argue with me saying she gave me Plum sauce. I’m sharing her I have better things to do then make up the stories like this, I asked what she was gonna do. She then proceeds to pick out the spring and egg roll with her fingers, Pointing on the bites I taken out of them and refusing to replace the dinner because I started eating that too. She then asked me if I wanted it back.. ill try to attach a picture of the “eaten” meal I wanted replaced. I will never be hungry enough to eat the rolls she stuck her fingers around in , nor the sad remainder of the meal. Not that I’d have returned even if she had replace the meal, but I wouldn’t have wasted another minute I on them, or writing a review over missing plum sauce. PS he also told me it’s gonna be $13 and change over the phone when I got there he charged me $18 and change even though I mentioned it. He said that was before tax, but receipt says )13.99 including tax. Shame in...

Ordered by telephone on a Saturday.

Picked up at 4:30.

All I can say was that the "food" was hot.

I ordered Beef Curry and Beef Pad Thai. There were 5 thin slivers of meat in the Beef Curry and 5 thin slivers of meat in the Beef Pad Thai. I wrote meat intentionally as it did not appear to be beef. I ended up running over to Foodland to pick up a steak to slice and fast fry to add to both dishes. I also went to Independent to pick up Pad Thai sauce. My "no-cook" busy day ended up including a trip to Thames Garden, Foodland and Independent with dishes following the cooking that I needed to do to rescue the dishes. $35 to Thames Garden, $8 to Foodland and $5 to Independent plus time for cooking and washing up. Sadly disappointed.

I called on Sunday afternoon when the restaurant opened at 2PM. They listened to my complaint but offered no restitution. The explanation is: "When you want more beef, you need to ask and pay extra. When you order, say you want more meat and we will charge you $3,$4, $5 more. It costs us a lot to run a business. If you eat Chinese food in Toronto, you will see that this is what Chinese Beef Curry and Chinese Pad Thai is like", Anne from Thames Garden. Anne was polite and shared these thoughts and solutions easily as if well rehearsed which makes me wonder if this is a common question from a customer.

Buyer beware. If you want more than 5 thin slivers of meat in your Beef Curry or Beef Pad Thai, you need to ask for it when you order otherwise, "there is nothing that...

Even after an altercation between curry chicken and half an order of chicken balls, I strongly believe Thames Garden should be successful! The food is great. It's better than the other two similar food style locations in Ingersoll. Thames Garden food is superior.. BUT, they are lacking and I blame that on the pandemic. The pandemic has unfortunately hurt these guys. That being said a strong overhaul and I completely believe Thames Garden would rise above the rest! I did have an issue with today's order but I was met with respect, kindness and understanding. Changes should be made, including to the restaurant itself. The way it set up could turn off people, it needs to be more welcoming. I am a long time resident and supporter of Thames Garden.. above all the food is delicious! They could use a helping hand in other areas, I strongly believe they could be...