I usually do not like to put less than 4 stars on a restaurant review but I'm cutting 3 stars solely because of the welcoming attitude of the lady and that too on my Birthday and also for the service attitude later. Not sure whether it is the prejudice or profiling or natural "I don't care" instincts of her. I had a good cake cutting in my home and we headed straight to Kelly's to try out it for the first time since we heard about the Birthday offer. We were happy till we entered through the door where the lady with white hair gave a disappointing sigh before getting up to greet us. We both, Me and my Wife, noticed it and felt bad for choosing the location then itself. Luckily we got a guy afterwards to help us with the menu and serving who was really wonderful. The food was not like the initial service but was just really good and tasty. The steak was perfect rare medium and super juicy. I loved the Tuna eventhough my wife wasn't a big fan. My guess it's just for the seafood lovers only. Margarita was supergood and so was the in-house wine. The kick of the wine came only after I reached home though. Coming to the drinks, We certainly enjoyed the service of the guy but it felt like he was running around a lot eventhough we saw that his shift got over right after helping us. We needed help inbetween and were looking for someone who could but it looked like he was really busy. The nearest person standing to us was the girl with the white hair and a white phone. But she was too busy typing on her white phone that she could not look at us. I'm assuming that she's just attending the bar may be but still when we asked for wine and margarita to the guy, we could see that she's still typing on her phone while that poor guy went and got our drinks ready. I wonder what she does there over the phone when customers needs someone's help. A teamwork might help than making one guy running around. Later another girl helped clicking our picture and wished me for my Birthday. Every experience in this restaurant was great except just one person ruining the the single special day of mine with the unwelcoming attitude and lack of attention or help. Even if I want to come back for that wonderful steak, my wife would never let me because of the whole mentioned reasons above. Sorry for being straightforward but I had quite not a...
Read moreEverything was good, but nothing was great. Came with kids for dinner and ordered a chicken Caesar salad, chicken fajitas, and a kids' Hawaiian pizza.
The Caesar was completely generic, and the amount of chicken you get for the $6 upcharge is embarrassing. It feels like a "you're too cheap to order a main tax" more than anything. Half of a small chicken breast will leave you wanting for more protein, wishing you'd ordered something else.
The fajitas were fine. Flavour was good and came sizzling hot, but the three wraps weren't warmed. Lots of veggies, but again so little chicken that you need to skimp on each wrap so you don't run out. Not enough salsa for my tastes, either.
The kids' pizza was a generous size that should leave anyone ordering from a kids' menu satisfied. The crust was nice and thin, and not over baked. But it tasted so very bland! I suppose this may be what other people's kids want, but they could have put more sauce with at least some seasoning to make it more interesting. Again, a bit light on toppings, too, but since this is the kids' menu, it's probably reasonable.
So it was a completely fine experience. Nothing memorable. The only big plus was the staff who were very engaging, responsive, and courteous even with quite a few young kids toddling around the restaurant getting in the way (from a handful of families eating there). I'd almost give an extra star for the staff... But a restaurant is about the food first and foremost... And "It's OK" perfectly describes...
Read moreI really used to have fond memories of this place from the '80s and '90s. It's just gone so far downhill since then though.
I took my niece here for her birthday and asked the waitress at the beginning if they still have the birthday special. It was lunch so she said that they took $20 off the menu. We ate our meal and at the end she asked for proof of identification which we weren't notified of and she was only 13 so it's not like she has a driver's license and we don't normally carry her birth certificate around. Either way that information would have been great when we booked the reservation or at the beginning when I asked her about it.
Aside from that, three of us had the prime rib lunch special. I can certify that this is the worst prime rib I have ever seen in my life. It only comes one way - well done. The reason for this is because the steak is only about a half an inch thick and there is no other way to cook it. It's also covered in barbecue sauce. Any steak aficionado would be able to tell you that barbecue sauce and well done do not go with prime rib - ever.
The pachos were good but they used to be served with sour cream and salsa. I'm sure it's been some years since that has changed. Everything else just seemed like unimaginative deep fried pub food. The chicken quesadilla looked like it was ran over by a car and was exceptionally thin.
Very disappointing and none of the great atmosphere or Glory from...
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