Pizza Hut — Restaurant in Kamloops

My wife a paraplegic recently, still not wanting to venture out in public, nor drive since we were injured as passengers in an automobile accident, orders two large pizzas, wings etc, food, spent limited income on pizza hut, her favorite place, until now. We live way out Barnhartvale, and, yes, driving home it was expected cold, but, worse yet, raw, both crusts raw. So, of course I called and complained which I despise doing as working in a kitchen, is hard work. But, raw, uncooked pizza literally.... So, I was offered a credit, or, replacement, and as I had just left my girl alone for some time to pick up the pizzas, I selected the credit. 6 weeks later tonight, I call to take up the credit, I am told sorry, theirs no credit to that phone number. Yes, again, their error, but, they were kind enough to offer 20% off my order tonight. Evidently, they are unable to run a business to please a customer it is all about taking the money, giving you raw food, and, well, extorting the public any way they possibly can. I explore all interested in ordering from fortune to select either another pizza outlet, Bold Italian i heard is amazing "we ate new to Kamloops" Panago, etc, just NOT THIS PLACE of business that evidently is not at all for making the customer happy. As a note on person I spoke with, the Manager, was the one that I spoke with, quite certain by the tone and complete disdainful attitude she is also the owner. 💯 % the absolute worst pizza hit, probably restaurant, no, definitely the worst service, attitude etc ever...

Placed an order online at 12:07. Said it would be delivered by 12:29. I called at 1 since I didn’t receive my order. Was told the delivery driver isn’t there and they aren’t doing deliveries until 3. I asked why I wasn’t called and the lady said I was. I said my phone didn’t ring and no one left a message. She said I don’t have an answering machine ... I do. I wasn’t going to argue so I said I would come and pick up. Before leaving my house, I called my landline from my cell and it rang and my answering machine clicked on. I also had my son do the same thing as well as a friend. No issues with it ringing and the answering machine clicking on. I said this to them there and there was no response. I should t have gone there after the online issue and being accused it is my phone that is having issues. Terrible customer service. No apology for their error and I asked why they didn’t try calling again if they couldn’t leave a message. No response. I get great service from the Pizza Hut in sahali and have had a terrible experience with the one on fortune drive. I don’t recommend going there until they get new management and staff that actually put the customer first. To add, there is no chairs anywhere so customers can’t even sit down while they wait for...

Ordered online; 3 pizzas and a box of wings on a Tuesday night. Obviously Pizza Hut’s online ordering sucks (you can’t put in comments/special requests). Usually we call right after placing the order and request to get the pizzas WELL DONE and sometimes extra sauce etc. (if you don’t request well-done or double cooked, the pizza will be gross and doughy and undercooked). We were on hold for almost 40 mins and the pizzas showed up at our house before we even got through to make our requests. We had to go through hotline because the branch store had their phone turned off (or they weren’t answering, not sure which)...

Pizza showed up, my large meat lovers was (of course undercooked) and box damaged, was like the delivery driver sat on it or something, pizza was all mangled and nasty looking. The wings’ box was also like this. The other 2 pizzas, a chicken and cheese were extremely undercooked and pan style crust when we asked for thin crust.

I drove the pizzas back to the store and demanded my money back (second time I’ve had to do this at this location).

Never ordering from...