Canadian 2 For 1 Pizza — Restaurant in Kelowna

poor service. called to order the pasta combo and confirm the price on the website was accurate. the person who answer kept directing me to order online or with skip the dishes as he said if he placed the order the price would go up. figured out how to order from the website and headed in to pick up the order. glad i decided to feed the kid a little caesars hot and ready a small pizza here was way more expensive. also picked up some chicken from the 711 so not a gourmet eater. when i entered the store at the 30 minute order time there was no one out front. waited a few minutes for the fellow to come out and he said it would be a couple more minutes. when it was brought out i paid the 29$and change bill with a $50. fellow tried to give me a ten and a few coins which i admit i didn't double check but had to explain $50- 29 and change should be a $20 bill not a $10. Left and realized i was holding a pizza box with two salads and dip. My mistake, thought it was a pizza but it did have the two small pasta trays in it but the garlic toast was missing. had to ask where the toast was and the fellow said you only got salad or toast not both. i had to open the flyer on his desk to show him it included both. While waiting i also checked the large menu board posted behind the desk and it said it was 2 pasta, 2 salad, two toast but the prices are several dollars lower. he said it would be a couple minutes as the menu was new. online it said menu updated May 2021. it is August and the old price board is still posted. When we got home the "toast" was two soggy slices of bread so heavily buttered they were hard to pull apart without ripping the soft bread. the lasagna was soggy as if they didn't even drain the noodle as there was 1/4" of water in a baked dish and one person ate the whole dish. the tossed salad is just chopped lettuce with shredded carrot on top. i'm not expecting something fancy but would have though a couple pieces of tomato or pepper or such would be included. lf i had ordered the two salads as a side option for the $9 i would be even more disappointed. The person(s) i spoke with on the phone and in the store didn't seem at all interesting in doing their job nor...

Bad experience tonight with this business. Ordered online for delivery and it took over an hr and a half to receive two pizzas. It’s a Saturday night, so probably busy. I get it. Pizza finally shows up and one of them is entirely wrong. I called and spoke to a lady who wasn’t concerned whatsoever and said she’d give me a discount next time. I explained to her that I would like the pizza I ordered to be delivered. The pizza I received had different meats and toppings, while I ordered a cheese pizza (I don’t eat meat), so a credit for next time wasn’t going to cut it. I never touched the wrong one I was given. The lady kept blaming the delivery driver and the fact that they’re busy. Cool, but not my problem as a customer. Finally, the lady said she would call her driver and call me back. 20 minutes passed and no phone call. I called back just to see if she had made contact with the delivery driver, but my called was ignored (keep in mind that the lady told me they have caller ID when I asked her if she needed my number to call me back). Okay. I gave the benefit of the doubt thinking that they’re busy and probably couldn’t get to the phone. Waited a bit more and called again only to be ignored yet again. It’s now been over two hours since I initially ordered the original pizzas. I called one more time and had a dude answer. I asked if the lady I was speaking with got in touch with the driver regarding my order and before I could finish speaking, I was cut off by the dude saying my order is almost done. Cool. A simple call back from the lady I spoke to would have been appreciated. The customer service I experienced tonight was less than satisfactory, especially from the lady I originally spoke with. This place used to be decent, but it’s definitely...

I’ll give them 2/5 on my review only bc the pizzas are good. Where they lack are the online ordering as well as price. The last 3 times I ordered, the first order was lost, the 2nd was over an hour wait bc it was lost in shuffle and then the last one today was going to be over an hour wait after me checking in after 35 mins wait. I was told that my confirmation email should have told me that but didn’t. I only live down the street from them so not sure why such a delay. Prior to the last 3 strikes in a row it was great service and delivery so not sure how they can now justify increase in prices this year. Only way to get a hot pizza is by picking it up yourself.

I tried again 08/25/20. Total fail. The pizza I ordered took over an hour to arrive. It was warm but not hot. The killer was that the pizza dough wasn't only undercooked but it was raw. I tried to attach pics but no luck.

Your online and skip the dishes prices are...