Norman’s Diner - Kelowna — Restaurant in Kelowna

I visited Normans Dinner a few weeks ago with my partner and we had never been there before so we decided to check it out. When we walked in we didn’t understand how the service worked, as we thought it was just like a regular restaurant. Upon entering, I felt like the atmosphere of the place was off already. Even though it looked like a fun and lively restaurant. As we were looking at the menu, we looked lost though no one came to help us out. Finally a server asked us if we were new and we said yes, however it sounded very condescending. Long story short, our first experience there was an okay one and I enjoyed the food. However, when we went to visit a second time we brought our dog. Now when we ate at the diner the first time, which was two weeks ago, we saw two people with their dogs on the patio eating their food so we decided to do the same. When we arrived we read the sign that read “order food inside before being seated on the patio”, it was something similar to that. So I let my partner take the dog outside and wait as I went inside and ordered for us. When the server asked how many of us there were, I mentioned that my partner was outside with the dog waiting and that we wanted to sit outside on the patio. She replied with “okay”, then proceeded with our order. Once everything was paid, she had our drinks and was walking towards the sitting area inside and put our drinks on a table in a booth. I was confused and said “sorry we would like a patio seat.” She quickly said “I can’t set it up right now.” Again I was confused. Then I told her that we had a dog and she replied with “yeah I see that”, in again a rude and condescending tone. She then went on to explain that their patio had been closed due to the weather conditions. Again, more confusion and a bit of frustration as there was no sign on the patio being closed , it was clear sky’s and sunny and I also drove 20 mins away to eat breakfast at the diner. I wasn’t about to leave our dog in our vehicle while we ate inside. I went out and explained to my partner the situation and they handled it from there as I waited outside with our dog. Thankfully a different server helped us out and set up the patio for us, to that I am very grateful she was a gem.

Key take away from this experience: Our first server should’ve told us the patio was closed before payment, so that way we could’ve went somewhere else. I have mixed feelings on if that was done on purpose or not.

If you have a dog and want to sit out on the patio and enjoy breakfast and if you live far, please ask beforehand. Especially if it’s a hot day and make it clear you want to sit outside on the patio.

A sign stating that the patio is closed would be most helpful.

Not sure if I’ll be in again, but I won’t be returning...

Honestly I had a lost about this “establishment” that I took down, after I was sworn at, yelled at and hung up after calling due to a delivery order made wrong, They offered me one good day of service to make up for it, to be followed with the same old every time after. So I’m reviewing again and leaving it up. On top of taking their frustrations out because they were busy on my 4 year old daughter who they made cry her eyes out cause all she wanted to do was give the new general manager a hug… my little girl give the regular staff hugs as she is a sweetheart and vacua’s they were busy on Mother’s Day, out of all days where the ladies should be treated right was spazzed on my the new general manager and our little girl balled her eyes out and was tested with hardness by 200 pound adult that roared over her… then this manager had the audacity to ask what was wrong and why she wa crying after she just spazzed on her… There is multiple things wrong with this establishment from no dessert to mixed portion sizing.. I’ve got half serving for full price, I’ve got over served, there isn’t any consistency… and you best hope you catch them on a good day or they are rude!! They yell, give attitude, they will hang up in your face as they have down this to me twice now… I’ve even had them Apologize countless times offer gift cards just for them to keep doing it as if 10 bucks can buy off a consistent bad attitude… Do not and I mean do not order delivery it will set your day off to be a negative head space, it won’t be made right, it will be cold.. it will kiss things and they will hang up in your face not let you talk or speak and explain what is wrong then they will block your future orders if you hold them to any stagndard or accountability. This place sucks, the staff are outdated they out too much stress on the cooks and they have been through a couple managers… not to mention the other establishments they own like turtle bay pub where people get sick constantly… ask them for a tour of the kitchen and you will see why, the diner in six is a homeless centre outside and the outboard pub they used to own would have raw meats sitting outside then being served but teens who are smoking dope and rolling cigarette butt’s off the floor out back! Best to stay away from any place pinned...

I recently had the pleasure of visiting Norman's Dinner for breakfast with my mom and girlfriend, and I must say that our experience was nothing short of amazing. From the moment we stepped inside, we were greeted with a warm and inviting atmosphere that set the tone for a fantastic dining experience.

The first thing that struck us was the charming decor, which blended a cozy and rustic ambiance with a touch of modernity. Comfortable seating and soft lighting added to the overall inviting feel of the place. The friendly staff at Norman's Dinner were attentive, creating an atmosphere that made us feel right at home.

Now let's talk about the food. We were absolutely blown away by the delicious breakfast options available on their menu. From classic breakfast staples to creative twists on traditional dishes, Norman's Dinner truly impressed with their culinary expertise. Each bite was bursting with flavor, and the portions were generous without being overwhelming.

One highlight was their signature breakfast sandwich, which was a symphony of perfectly cooked eggs, crispy bacon, and melty cheese, all sandwiched between fluffy and toasted bread. It was a delightful combination of textures and flavors that left us wanting more.

As for the drinks, the coffee was exceptional, freshly brewed and served piping hot. They also had a range of refreshing juices and yummy smoothies that perfectly complemented our meal, adding an extra touch of indulgence.

What truly made the experience memorable, however, was the warm and friendly service. The staff at Norman's Dinner were attentive and always had a smile on their faces. They made sure to cater to our needs and provided excellent recommendations when we asked for suggestions. Their service truly enhanced the overall dining experience.

In conclusion, Norman's Dinner stands out as an exceptional breakfast place. The delectable food, inviting atmosphere, and polite staff make it a destination to remember. Whether you're looking for a delicious breakfast to start your day or a cozy spot to catch up with loved ones, Norman's Dinner is the place to be. I highly recommend it and can't wait to...