Starbucks — Restaurant in Kelowna

Carmell was extremely rude at the window, I've never been treated like that before at this Starbucks, she was not bubbly and not happy and acted mad at us because we added something to our order, i asked for a protein shake and she told me they don't have them there which is a lie because I get them almost everyday, which I told her that I get them all the time, and she proceeded to tell me she can't make them without bananas and they didn't have any (which this store is usually out of bananas btw) so I told her I get them made all the time without bananas and she said fine and added it to our order she acted like we had inconviencied her.......if my son wasn't asking for a smoothie in the back seat I would've drove away and they would've lost a sale! I really hope this person will be spoken with and if they continue to hire people like her then they will lose a lot...

I've been ordering essentially the same order for myself and my co-workers for several weeks routinely. It's to the point where the Starbucks staff recognize my voice and sometimes even complete my order for me before i have a chance to speak. Things regularly go down hill from here, receipts not given, missed items from the order, inconsistent products (yesterday I received 1 venti cappuccino that was 9/10s full and another that was 1/4 full). Annoying at best. This morning I was treated quite rudely by the lady working the window. This is the worst Starbucks I've ever given business to. I wont be returning. I hope the ownership sees this: your morning staff is incompetent and misrepresenting your...

I was having a really hard day and decided to grab Starbucks as a pick me up. When I got to the drive through I couldn’t get the the right words to my order out and and i apologized saying its been a rough day and that the words were just not coming to me and that i was going to try again. When I got to the window, the girl there (I wish I got her name!) had said “you’re having a rough day, it’s on us.” That immediately boosted my mood, and I am so thankful for her kindness! It is crazy how a simple kind thing done by a stranger can make such a difference,...