Tim Hortons — Restaurant in Kincardine

Most of our order was good, but I ordered one of my usuals, passionfruit tea lemonade quencher and what I got was something that resembles nothing of the ones I've ever ordered in the past. It's was a very dark yellow, almost orange and was bitter. I'm pretty sure they gave me passion fruit tea and forgot the lemonade. I'm a tea drinker on a regular basis - hot water and tea bag, and I leave the tea bag in until I'm done drinking it, but this was almost undrinkable. It completely dried out your tongue and mouth, then left a bitter after taste after you swallowed it, so it still stayed around to haunt you. My mistake was taking a great big gulp of it right away, even though it's colour looked questionable. I even jokingly said to my son, wow, they made this one strong....little did I know! I just went and looked on the app and looked up the store locations to order and saw that what I usually order isn't even available at this store?!?!?! Then why when I asked (because I didn't see it on the drive thru menu), if they still had the passionfruit tea lemonade quencher, would the person on drive thru answer with Yes we do, what size would you like? If you don't have it, say, you don't have it, don't say yes, then give me something completely different, hoping I won't notice. I usually just call the restaurant when they mess up, but this is becoming a weekly thing and again maybe it's my fault to keep going back, but it's not like there are a lot of options in town and it's not like the other one doesn't make it's fair share of...

I am writing to raise serious concerns regarding the ongoing lack of care and professionalism I have experienced with recent orders from your establishment.

Most recently, I ordered a "Triple Triple," but what I received did not match the description in any way. There was no sugar in the drink, and it appeared to have only a single cream. This is not an isolated issue—it has happened multiple times, and it reflects a clear lack of attention to detail and consistency in preparation.

In addition, I ordered potato wedges and was appalled to find a hair in the food. This is completely unacceptable and a major hygiene violation. It strongly suggests that food safety protocols are not being followed properly.

As someone who has worked in the fast food industry, I understand that mistakes can happen. However, when such issues occur repeatedly, it shows a clear disregard for customers and their money. If staff members are not taking their roles seriously, it may be time for management to take corrective action or re-evaluate staffing decisions.

I urge you to take this feedback seriously and implement measures to ensure better quality control and customer service moving forward. I am willing to share photo evidence if necessary.

Additionally, I encourage others who have experienced similar issues to share their reviews and feedback. This will help highlight whether this is an isolated incident or a...

Me and my Bf drive at drive tru and ordered grilled chipotle chicken wrap, 1 med icedcap with whip cream, potato wadges, redeem 1 free coffee and a boston cream doughnut... the order taker got all our orders right but when they hand us our orders, only the potato wadges and the boston cream was right they forgot to give us the coffee, didnt put whip cream in my icedcap and instead of grilled chipotle chicken wrap they gave us crispy chicken... we come up to the drive tru again... and this woman try to argue with us when we told her the wong stuffs they gave us... oh my! funny thing is when i asked for the whipped cream of my icedcap the lady answered me that my icedcap has a cream in it they mixed it already...since when tim horton started to mix the whip cream in icedcap3... common' i know if theres whip cream in it, coz i once worked in timmy's before... theyre supposed to tell the costumers sorry for the wrong order they gave us, and offered us a manager's coupon for a free coffee for the next time we buy in any timmy's store... but instead they...