Bangkok Cuisine — Restaurant in Kitchener

We ordered from Bangkok Cuisine last night and were extremely disappointed, both with the food and the customer service. We ordered the Thai Basil Noodles and selected the “hot” spice level — which, according to their own website, is the middle option out of five levels of spice. We eat spicy food regularly, but this was completely inedible. The heat level was so extreme it felt like we had accidentally selected their highest level, “top of the line,” and even then, it would have been unbearable.

My husband called immediately to address the issue and was told there was nothing they could do in the moment, and he should send an email instead. After following up by email, we received a response that essentially blamed us, stating: “Our spices are Thai spice and notice of spice levels is noted on our website.” This was extremely frustrating, as the issue wasn’t that the food was spicy — it was that it was excessively spicy, completely disproportionate to the spice level we selected.

We ended up throwing the dish away — nearly $20 wasted — and unfortunately, we won’t be ordering from Bangkok Cuisine again. A simple gesture of good customer service, such as offering a credit or replacement, could have easily turned this situation around and kept us as future customers. Instead, we’re left with a very disappointing experience and no desire to support this business further. If I could have selected 0 stars,...

Firstly, I had written a negative review before but it looks like it has been deleted by the restaurant! That kinda says it all right there. Not sure why they would have done so, since I still have their e-mailed response to my review which proves its existence. It's really disappointing because I believe now they had only replied to me and done so publicly to save face. They wrote me a generic email saying they'd talk to management and see what went wrong with my order but even though I was communicating, they never wrote back - and now the deleted review lol.

I just love Thai food. Particularly spicy Thai food. Everything we'd gotten was so dry and flavourless I just couldn't believe it after reading all the great reviews online and on Facebook. I wanted to give them a second chance but you know what? After this sort of thing, I won't even bother. I don't mind traveling to Eat Thai in Guelph that has far superior tasting food that actually has any kind of spice to it. This is...

Excellent food. This is one of the better places in town that serves Thai food. It's a small restaurant with simple decor and great food. All dishes we ordered had generous portion sizes with fresh ingredients and were very tasty. Highly recommend the Thai Peanut dish. I really enjoy spicy food and medium is a good level for me. Anything more and I wouldn't be able to taste any other flavour.

A small note. If you dine here in the winter, get a table as far away from the door as possible, as the cold air blowing in each time the door opens can be disruptive.

We brought our own takeout containers for the leftovers and our server was very excited when we pulled them out. Nice to see them care about waste reduction.

Bottom line, great food here. I've been eating here for years and I will continue to dine here for years more to come. If you enjoy Thai food, this is a good...