Chick-fil-A — Restaurant in Kitchener

They sure do know how to serve and handle long line ups!!!

OMG! Let's turn around! - That is exactly what we thought when we reached to this location couple of days ago on Saturday evening. The drive through line-up was really long and the in-store line-up was reaching out the main doors.

However, we decided to get into the in-store line-up. I am not sure what's the wait time on drive through, but reading the other reviews, it surely is pretty high.

As you might have guessed by now, for us it was really fast! We didn't think we would be in and out just under 15 mins! Yes!

Kudos to the team of this location and the location manager!!!! They are doing an amazing job in turning around the orders.

Going into more details: Ample parking as they are part of a plaza. Handicapped accessible entrance available!!! NO Dine-in or patio, at least definitely not on a Saturday when we went there. COVID measures followed to the "T"s. Amazing staff, very helpful and humble!!! Interesting drink options for the first timers for sure. Amazing range of sauces with no extra cost!!!

So, you must be thinking why not 5 stars???

Here you go with the comments on food: We ordered 3 sandwiches - spicy chicken, their standard and grilled. We only liked spicy one, it was juicy, well cooked and tender. However, the other 2 were really dry and hence, you need the sauces, especially the grilled one. Highly recommend spicy, the other 2, worth 1 shot max.

We ordered both kinds of nuggets. Loved the normal nuggets, super juicy, very tasty and right amount of spice level. In other words - Perfect!!!. However, once again disappointed with grilled ones, dry and no spice at all!!!

Drink - peach milkshake - really awesome. Could be too sweet if you are not into sweet stuff a lot.

Sauces - really like their own and sweet n spicy one. Didn't like others a lot. However, choice of sauces vary from person to person.

They lost one star due to the quality of food and the portion. OMG! Do not go there if ur super hungry, else order at least 2 sandwiches with all the sauces (no cost, u would love some of them) and 1 drink.

Now my fav part of the order - the turn around time. This is true guys, they are really good at what they do. They take orders upfront and then u have to just pick up. They have 3 people taking orders simultaneously!!! And 4 cash registers working at the same time and hence amazing turn around time!!! On top of that - I literally ordered 1 sandwiche and 1 nuggets box at the time when I was at cash register. Thought now I would have to wait for another 15 mins so that they prepare the last minute request. I was surprised they did that in less than 2 mins!!!! I checked all the items if they missed any and they didn't!!! Hats off guys!!! Keep up the amazing work!!!!

Couldn't get a lot of pics. Definitely going there again to try their drinks. Will add more...

At 73 years young, I'm doing my first ever Google review, and boy, does it feel like a long time coming. My experiences at Chick-Fil-A in the past hadn't exactly wowed me, to be honest. There was this one time where a female employee gave me an eye roll as I took my time with the menu, and another occasion where I felt like I was being shooed out the door before I could even blink because i took some time ordering. Being a senior citizen, It's important i have some time the menu, but it seemed like I was always being hurried through the ordering process. But, hey, I'm all about second chances! So, a few Tuesdays ago, I rolled through the drive-thru for one last shot. And guess what? The service this time around was nothing short of splendid. Jonah, the employee who took my order, was an absolute gem. He greeted me with such positivity, patience, and even took the time to answer all my menu-related questions. Not once did I feel like he was rushing me, and his friendly demeanor really put a smile on my face. I did however get the wrong sandwich by the people on the inside. When I realized my sandwich was wrong, I swung back around to the drive-thru again. Another employee named Micah was there to save the day. He listened to my concerns with genuine understanding, spoke with such eloquence, and boy, did he know his stuff! He even gave me his word that the issue would be fixed, and true to his promise, it was. He turned what could've been a sour situation into a surprisingly positive experience. Honestly, in all my years, I've never encountered customer service quite like what I experienced that day with these two gentlemen. So, please, pass on my heartfelt thanks to these two because they've saved you a customer. Great job,...

My roommates and I recently went shopping and decided to stop by Chick-fil-A in Kitchener. This turned out to be a fantastic choice! We all absolutely loved the food, and I must say, Chick-fil-A exceeded our expectations in every way.

First and foremost, the chicken sandwich was simply outstanding. The chicken was perfectly cooked, tender, and juicy, with a delightful crispy coating that made every bite a pleasure. We've tried chicken sandwiches at various places, but Chick-fil-A's version truly stands out as the best we've had so far. The waffle potatoes were another highlight of our meal. They were perfectly seasoned and crispy on the outside, while soft and fluffy on the inside. These waffle fries were so addictive that we couldn't stop munching on them throughout our meal.

We also decided to try their milkshake, and it was the perfect sweet treat to round off our meal. It was creamy, rich, and full of flavor, making it an ideal complement to the savory items we ordered.

One thing that puzzled us, though, was the connection of cows with Chick-fil-A. We saw a lot of cow-themed marketing materials and slogans like "Eat Mor Chikin," which we found amusing but slightly confusing. After a quick search, we learned that Chick-fil-A uses cows in their advertising to humorously encourage people to eat chicken instead of beef. This clever and quirky marketing strategy definitely added to the charm of our experience.

Overall, our visit to Chick-fil-A in Kitchener was delightful. The food quality, friendly staff, and unique marketing made it a memorable dining experience. We highly recommend trying their chicken sandwich, waffle fries, and milkshake if you haven't already. We can't wait to return for another...