Gino's Pizza — Restaurant in Kitchener

I would give zero stars if i could. Ginos makes decent pizza and ive had good experiences at every other Ginos Ive been to. This one however i didnt even get through the door. I got all these great coupons in the mail so i thought id take advantage of one and eat some Ginos. Bad idea i guess. .i call them and attempt to order an xtra lrg pie for pick-up and the guy just isnt having it. I say "i have a coupon for an xtra lrg" guy says "How do i know that. you could be lying about having a coupon" i say " Seriously man? Well whatever man, im not gonna pay for it til i get there anyways so..." He says "No! You must come in and show me the coupon before you order" I say " Well im gonna need it ready when i arrive. I dont have 15 - 20 min to hang out while you make it." He says " You come in, or you no can order" "I say youre serious eh? well i guess ill get my pizza somewhere else. But what would you have done if my order was for delivery? would you want me to come in first to verify my coupons? he says - click. The line goes dead. There are so many better pizza places within a stones throw distance from there. Im not feeling a big loss.I wanted to give warning all the same. A customer with a coupon may not be welcome here.

Edit: In response to the reply; i guess i shouldnt be surprised. It was likely the same person who wrote the reply that took my call in the first place. You stand by doubting the validity of my coupon, thereby implying that you believe your customers to be, i cant think of a better word, stupid. If these are the guidelines your employees are to follow as you say ( denying customers with coupons the ability to order, and hanging up on them) then look forward to losing more customers in the future. If having coupons in "circulation" causes you so many problems as you say, perhaps youre better suited to a different line...

So I just ordered pizza from this Gino’s and my roommate ordered one from Domino’s 10 minutes later. Her pizza got here first and okay, I was fine with that. But then I got my pizza, opened it and there was cheese on it even though I called saying I wanted no cheese at all on it (I’m vegan). And when I called to complain about it, he said “but your toppings wouldn’t stick without cheese, so I thought I might add some” “but I’m vegan, I can’t have cheese” “but I had to get cheese to stick the toppings” “I’m vegan, I can’t have this cheese” “hm okay then” Like, it took him so long to accept that I’m vegan and couldn’t have that pizza and since I ASKED FOR NO CHEESE, I had every right to complain about it. What if I was lactose intolerent? I just got a new pizza and they were at the wrong address and I was trying to scream and wave at him and he wouldn’t notice and I couldn’t go outside because I wasn’t wearing any shoes and I was trying to hold the door and wave at the same time and because of that, my roommate’s cat ran through my legs and went outside. Luckily I picked him up, but it’s at night, we could’ve lost the cat forever and that cat is literally everything to us, he never went outside. I cant stop shaking my head to how bad my experience with Gino’s was. THE WORST. I’m honestly never getting pizza from...

Worst customer service I’ve ever experienced. I’ve never taken the time to rate a place badly, but this was brutal...I ordered a gluten free pizza online (legitimately allergic, not just being trendy) & when I opened it at home I quickly realized (after taking a couple bites) that it wasn’t gluten free. When discussing the issue with this location, explaining that I’m allergic & had to “purge” the pizza I’d eaten in fear of having a reaction, they laughed in my face and told me it wasn’t their problem, insisting I pay full price for the remake. Ouch. Apparently there was an error in their online ordering system, and that wasn’t their responsibility to deal with (but the call centre’s). I can understand this, & have been in the service industry for a decade so I’m empathetic, but I’d still like to hope that when an issue like this arises, I won’t be laughed at and told that my lack of business in the future won’t effect them. My honest advice would be to take your business elsewhere. (Side note: I’m still waiting to hear back from customer service after being on hold for 45 minutes & waiting for a call back for...