Was in the area so decided to stop by due to the rave reviews and high ratings.
Tom Yum Soup: 0/5
I’m the type of person that will gladly enjoy a Tim Horton’s chicken noodle soup and I’ve never met a soup I didn’t like, until today.
The poster below is correct. The soup was inedible. It was basically just salt and water.
Tom Yum Soup is a complex soup with tremendous depth of flavour when done right. If it can’t be done right, then it should be removed from the menu.
I ordered the veggie Tom yum and it was very low on veggies.
Lollipop chicken: 4/5
Nice batter, nicely salted and crispy. The sauce was a cold goopy grocery store version of what I assume should taste like mint chutney.
Hakka Chow Mein (shrimp and chicken): 3/5
Again very small amounts of chicken and shrimp. Noodles were nice and not too greasy.
Service: 0/5
No greeting, no water until we asked and no follow up’s to ensure we were satisfied.
Ambience 1/5
The music is somehow even worse than the soup but the seating is good and bathrooms are not great.
Overall if you’re in the area and starving like we were then it might be worth trying takeout. My five year...
Read moreWe arrived at the restaurant at 10:15, just before its closing time at 11. However, upon reaching the restaurant, we found ourselves waiting for approximately 5 minutes until a staff member finally attended to us and showed us to a table. Once we were seated, we had to wait an additional 10 minutes before our server approached us. To our surprise, the server requested that we leave the premises, explaining that they were unable to serve us since the kitchen had closed. Nevertheless, they offered to take our order for takeout, emphasizing that we couldn't dine inside the restaurant. When I pointed out that ordering for takeout essentially meant the kitchen was still open, the server reluctantly agreed, but mentioned that they needed to clean the premises, and therefore we had to leave. This experience left us astounded and was undoubtedly the worst customer service we have ever encountered. They don’t respect people here and I would advise people to never come here. WORST PLACE AND WORST...
Read moreNormally, I refrain from leaving negative reviews because I understand that mistakes can happen. However, how a business responds to those mistakes speaks volumes. In this case, I ordered Manchurian Hakka Noodles at 9:30 pm, but the Manchurian was missing from my order upon delivery. I promptly contacted the restaurant, but received no response, which was understandable given the late hour (10:15 pm). The next morning, I called again and spoke to someone who promised to check with the chef, call me back, and send a replacement order if my claim was valid. I agreed to wait patiently, but unfortunately, no one reached out to me. When I called again in the evening and explained the situation once more, instead of addressing the missing item or offering an apology, they stated that I would need to inform them during my next order so they could send the missing item then. This response felt absurd since I shouldn't have to place another order just to receive what was missing from my...
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