Highland Halal Shawarma — Restaurant in Kitchener

Highland Shawarma is undoubtedly a gem among shawarma stores. From the moment you step through their doors, you are greeted with a warm and inviting atmosphere. The aroma of their freshly grilled meats instantly captivates your senses and sets the stage for an incredible dining experience.

The quality of shawarma at Highland Shawarma is truly outstanding. Their meats are expertly seasoned, tender, and bursting with flavor. Each bite is a delightful blend of succulent meat, aromatic spices, and perfectly balanced toppings. The ingredients they use are always fresh, ensuring a delectable and satisfying meal every time.

What sets Highland Shawarma apart is their dedication to customer satisfaction. The staff is friendly, attentive, and passionate about their craft. They take the time to understand your preferences and offer personalized recommendations. Whether you're a shawarma aficionado or trying it for the first time, their staff will make you feel welcome and help you navigate their menu.

The menu at Highland Shawarma is diverse, catering to a range of dietary preferences. From traditional chicken and beef shawarma to mouthwatering vegetarian options, there is something for everyone. Their sauces and condiments are thoughtfully curated, adding an extra layer of flavor to each bite.

In addition to their exceptional food, Highland Shawarma ensures a clean and inviting dining environment. The store is well-maintained, with comfortable seating arrangements that make for a pleasant meal experience.

Overall, Highland Shawarma is a standout shawarma store that consistently delivers on taste, quality, and customer service. If you're a shawarma lover or simply looking to explore new flavors, Highland Shawarma should be at the top of your list. Treat yourself to their delectable offerings and experience...

To Whom It May Concern at Highland Halal Shawarma,

I’m extremely frustrated and disappointed with the repeated experience I’ve had at your restaurant regarding pick-up orders.

Every single time I place an order for pick-up and arrive 20 minutes later, the food is still not ready — not even started in most cases. This has happened multiple times, not just once or twice. It’s completely ridiculous and shows a lack of respect for customers’ time.

What’s the point of offering pick-up if the order only starts being made when I walk through the door? That’s not pick-up — that’s just making people wait in person. I order ahead specifically so I don’t have to stand around and waste more time, especially when I’m on a break or tight on schedule.

This is not how a business should be run. If you say the food will be ready in 15–20 minutes, it should be ready. Not “we’ll start it when you show up.” It makes your pick-up system completely useless.

Please take this seriously and do something about your kitchen management and order system. I’m not the only one experiencing this. If this keeps happening, I’ll have no choice but to stop supporting your business and let others know to expect long waits — even when they order ahead.

Very...

Have been going to this location for over a year. Have had great shawarma, until recently.

Couple weeks ago got the shawarma poutine. There were no vegetable toppings included (in the past they have been include) for an increased price. What was present was honestly pretty decent, good quality meat.

Yesterday grabbed a couple chicken shawarma wraps. First wrap with the works, the second wrap no tomatoes with added fries inside. What we got was abhorrent.

First wrap had no tomatoes, no pickled turnip and an excessive amount of lettuce, with multiple chunks of the hard layered center of the lettuce. Very crunchy and overall pretty unpalatable.

The second wrap labelled with French fries, didn't have any French fries nor pickled turnip and no lettuce. What the wrap did have was a ridiculous amount of pickles. Like all you could taste was pickle. Didn't realize I had ordered a pickle wrap.

Disappointed to say the least. At least their prices have...