KFC — Restaurant in Kitchener

The manager is rude. I ordered two of the 2 can dine sharing online for 15.99 and when I came here I was given 1 piece of chicken instead of 4 as it is online.

I tried explaining to the rude manager who seemed like she's not interested in listening to me. I eventually had to call since I ordered using the kfc number who confirmed I was meant to get 4 dark chicken and after wasting my time for almost 10 minutes she said to speak with the manager because she cant do anything to help. That's when I realized rude lady was the manager. Who got tired when I told her I confirmed and I was meant to get the four not 1 and she angrily told me I should also tell them to fix the system because the way my receipt was sent to my email said 1x dark meat not 4 x Dark meat. She said it's a problem for her too.

She eventually went in upset get my remaining 6 pieces of chicken, gave it to me without saying a word and walked away. How ridiculous can a human being be.

The least I expected was that since she claimed to know the order she would've listened to me to figured where the problem was from. Definitely not ordering any time soon. KFC needs to fix there system. I'm very disappointed.

The food doesn't even taste in any way like the KFC I have had so far. The chicken is a complete...

Female manager on duty has the worst customer service I have ever seen. I arrived to pick up an order for a customer. I inquired about the time and was told 10 minutes which is already too long for delivieries the expected wait time is no longer than 8 minutes. I patiently waited, until I recieved texts from customer and a call from the delivery company, at which point I inquired again and had been almost 20 minutes and she was very rude and unprofessional towards me, telling me that I am creating a problem when I simply asked a question politely in the name of customer service. I watched as she served every other drive besides me, at which point I asked for her name and she refused to give it to me.. she also asked to take my personal phone and talk to the delivery company when I said they were asking what the hold up was to which I said no it's my personal phone and then she said I was lying about being on the call because I had changed screens back to the delivery app while still on call. The delivery company heard some of what she said and opened a case on their end to file the report. Incident happened at approximately 12pm...

Seems KFC management doesn't really care anymore. Staff are sooo extremely rude. Ordered the coleslaw, they were out. Asked for mayo, they were out. Actually, I was told that they didn't have mayo packets. Alright okay can I have some mayo on a cup? The man, who's name he wouldn't write down so I took the liberty of guess working it, jursaver. He refused to put any mayo in a cup claiming that "it was against company policy". He did not tell me that it was an extra cost which I would have paid but he chose to lie to me instead and refuse to give a small amount of condiment for no apparent reason. The least he could have done was give me his name but he yelled at me to figure it out myself. I hope you know what to expect and how you'll be treated if you make the mistake...