I go multiple times a week, every morning, order on the mobile app my coffee and go in to pickup, always the same way. Same 3 people in there. The young girl is amazing and always remembers my order and gives me my coffee right away - this is the only reason I give 2 stars for service. She is amazing and her little sister works there too. Very efficient, fast and actually smiles. The other 2 gentleman - one I always get, is soooooo slow, never smiles. I call him "the sloth". Absolutely miserable. He does, however, get my order right, so I will give him that. One time however, he closed the lid on my coffee with so much force that it started leaking all over me on my way to work and I couldnt drink it unless I took the lid off, so it was cold fast. Sloth was extra angry that day. Anyways, he has been there for years - since before Covid and sees me at least 3 times a week and serves me and still ignores me, never acknowledges me until my order is up, says my number/name in his annoying monotonous "I hate it here" voice and then slowly moves to the next order. Just miserable. Then there is a more quick fella who is newer but he always gets my order wrong. He started a few months ago and only makes the orders from what I have seen. Sloth will just punch in the orders and when he feels like it or new guy isnt there, actually make them. This has happened like 6 times where I have had to throw away my coffee. I ask for 2 creams everytime and ever since this guy has started (bless his heart) I have been getting double doubles. The order will clearly say 2 creams, but nope- sugar. Today, he even marked it on the cup 2 cream, 2 sugar. I cannot have sugar. I have finally snapped. Now I am super annoyed, because fine, once, twice. - people make mistakes. But it has happened half a dozen times now and its only been a few months. Read the freaken chit!!! I complained to head office and if it happens again I will be going into the store where my inner Karen will come out. Train your freaken employees to read the freaken chits!!!! Namaste. Just wanted to edit and add that they have not screwed up my order since I wrote this and, that I actually like "the sloth" and appreciate his service. Sure he could move faster and maybe crack a smile once in a while, but I have gotten used to him and he is a hard worker :)