McDonald's — Restaurant in Kitchener

The service has gone down hill faster then the ice cream machine. Its nothing to be standing around waiting to be served, while they will only have 1 person doing cash, AND handing out orders, and others standing there, waiting to be told to do something. Few ppl seem to have the initiative to truly have that "customer service is important and maybe I should at least acknowledge their presence" attitude. Doesn't seem to help that little Staff seems to know how to properly use the front cash. A staff member attempted for over 5min to use my "points" and when he couldn't get it to take off the charge he tried to tell me I have to "make a purchase to use points". Then insisted on seeing I wasn't trying to use a promo, even though I had already shown AND explained it's points purchase. When he did finally figure it out, he put that single part through on the order, it was put through rushed, without asking if there was anything else, and basically being dismissed. I had to get him to start a 2nd order just to get a coffee and the 2 cookies they ALWAYS OVERCHARGE for. Again, tried to tell me I was wrong, even though the sign is there. He says "Yeah. I rang it in right." and when I showed him the receipt, he says "that says $1.49", and tried to brush me off. I said "look again please, you rushed the cookies some how to punch in as 2 singles @ $1.98". He tried to change the story then and say "it's a system thing, and it does that".... which one is it? I know it's only $.50 BUT that adds up and if they are over charging everyone how much extra are they making without ppl realizing??? On top of I've lost count how many times I've had to correct it.

There are a FEW awesome and amazing employees that definitely do make a difference, but the majority leave a LOT of room for improvement and...

My recent experience at McDonald's left me both disappointed and perplexed. As someone who frequents this location, I've always appreciated the convenience and reliability it offers. However, during my visit today, I encountered an issue that not only impacted the quality of my meal but also left me questioning the level of customer service provided.

I ordered a burger, hoping for the usual satisfying taste that I've come to expect from this establishment. Unfortunately, the burger was tasteless, dry, and missing the essential ketchup that should accompany it. Frustrated by the lack of flavor and condiments, I approached a crew member to express my dissatisfaction. Instead of receiving the understanding and empathy I anticipated, I was met with a surprising lack of remorse.

I even went so far as to mention that I was considering discarding the burger due to its subpar quality. To my astonishment, the crew member's response was one of indifference, as if my dissatisfaction didn't matter at all. As a customer, I believe that my concerns and feedback should be taken seriously, especially when the experience falls so short of expectations.

I understand that mistakes can happen in any establishment, but what truly matters is how those mistakes are addressed. A lack of remorse or willingness to rectify the situation can significantly impact a customer's perception of a brand. I sincerely hope that the management of this McDonald's takes a closer look at their customer service approach and the quality control of their offerings. A loyal customer like myself deserves more than just a dismissive response when faced with a...

ATTENTION UBER/SKIP/DOORDASH DRIVERS

Cant do a zero star rating 🥲. The worst place to collect orders from was McDonald's. Here's what happened: I went in to pick up my Skip the Dishes order. I approached the cashier and informed them about my order pickup, also mentioning that I wanted to order something for myself. The cashier agreed and took my order. While I was collecting my food, I informed another employee that I was waiting for a Skip order. They realized they had it and took a photo of it on their phone before preparing it. Meanwhile, I sat down and enjoyed my muffin and drink, which were the only items I had ordered as I hadn't had breakfast that morning. When I approached the counter again, the employee was still placing stickers on the bag. She then informed me that delivery riders are not allowed to make purchases while waiting for an order, claiming it was a rule. When I asked her to show me the rule, she brushed it off and said they would get another driver to deliver the food. She called her manager without even asking me what had happened, and the manager promptly canceled the order. It was a complete waste of time, and after reading the negative Google reviews, I understood why. This McDonald's was the worst, and it's no surprise they were hiring a new manager because the current one clearly doesn't know how to manage. If there really was a rule, the cashier shouldn't have accepted my order when I mentioned ordering for...